HighpointRecruiter Since 2001
the smart solution for High Point jobs

Market Financial Center Manager-Southern VA-Upper NC Community

Company: Bank of America
Location: High Point
Posted on: January 15, 2022

Job Description:

Job Description:Primary ResponsibilitiesGeneral ManagementResponsible for building client traffic, engaging and appropriately routing clients and client retention; Responsible for the general look, feel and attractiveness of the center, ensuring space is leveraged to accommodate clients; Responsible for maintaining camaraderie amongst center associates, while ensuring all teammates drive collectively toward financial center goals; Ensure that the FCM/Market Leader directives are continued in the absence of the FCM; Participate in market-level initiatives, as prescribed by market leadersRisk Management and Operational ExcellenceDrive operational excellence by engaging staff on business strategy and performance results; Execute risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvement; Emphasize the need to exceed metrics while also focusing on long-term strategies and goals; Adhere to and enforce internal and regulatory policies, procedures and processes; Proactively identify and manage risk in business, product and service transactions; Monitor client-calling activities and ensure we develop the proper client engagement; Successfully resolve customer issues and escalations in a timely and professional manner; Responsible for associate and customer safetyClient Experience & Revenue GrowthFoster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience and exceeding customer experience metrics; Lead the lobby and choreography of customer traffic including direct routing of customers to specialists to help drive overall "One Team" revenue growth; Ensure all appointments are assigned to the appropriate financial center associate; Drive client relationship management and assist with sales and sales leadershipUnderstand the drivers of, and opportunities to enhance, client satisfaction in the center; Ensure tight connection with the market lead and other "One Team" leaders/partners; Service customers using self-service technologies, such as ATMs, online banking or mobile banking; Hold associates accountable to deliver against our revenue strategyTalent ManagementResponsible for oversight of associates in the center; Observe, model and coach the financial center team on proper execution of risk and service strategy; Personally invest in talent through interviewing and hiring service and operational associates, where needed; Ensure training is completed on time, and continue investment in ongoing education; Drive associate performance through active and continuous coaching, continued education and performance plans Required skills:A minimum of three years recent experience building, leading, managing and coaching a teamA minimum of three years recent experience building, leading, managing and coaching a teamDemonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goalsProven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfactionStrong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitabilityProven record of balancing risk and making sound decisions while achieving business goalsStrong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized serviceStrong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering resultsStrong communication skills (including verbal, non-verbal, written and presentation) and active listening skillsProficiency in computer skills and professional programs (for example, Microsoft Office)Ability to pass pre-employment assessments and compliance requirementsAvailability to work weekends and/or extended hours as required to run the businessMust be able to travel to any financial center within the defined marketDesired SkillsUndergraduate degreeBilingual (fluent verbal and written)Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality Job Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job Description:Primary ResponsibilitiesGeneral ManagementResponsible for building client traffic, engaging and appropriately routing clients and client retention; Responsible for the general look, feel and attractiveness of the center, ensuring space is leveraged to accommodate clients; Responsible for maintaining camaraderie amongst center associates, while ensuring all teammates drive collectively toward financial center goals; Ensure that the FCM/Market Leader directives are continued in the absence of the FCM; Participate in market-level initiatives, as prescribed by market leadersRisk Management and Operational ExcellenceDrive operational excellence by engaging staff on business strategy and performance results; Execute risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvement; Emphasize the need to exceed metrics while also focusing on long-term strategies and goals; Adhere to and enforce internal and regulatory policies, procedures and processes; Proactively identify and manage risk in business, product and service transactions; Monitor client-calling activities and ensure we develop the proper client engagement; Successfully resolve customer issues and escalations in a timely and professional manner; Responsible for associate and customer safetyClient Experience & Revenue GrowthFoster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience and exceeding customer experience metrics; Lead the lobby and choreography of customer traffic including direct routing of customers to specialists to help drive overall "One Team" revenue growth; Ensure all appointments are assigned to the appropriate financial center associate; Drive client relationship management and assist with sales and sales leadershipUnderstand the drivers of, and opportunities to enhance, client satisfaction in the center; Ensure tight connection with the market lead and other "One Team" leaders/partners; Service customers using self-service technologies, such as ATMs, online banking or mobile banking; Hold associates accountable to deliver against our revenue strategyTalent ManagementResponsible for oversight of associates in the center; Observe, model and coach the financial center team on proper execution of risk and service strategy; Personally invest in talent through interviewing and hiring service and operational associates, where needed; Ensure training is completed on time, and continue investment in ongoing education; Drive associate performance through active and continuous coaching, continued education and performance plans Required skills:A minimum of three years recent experience building, leading, managing and coaching a teamA minimum of three years recent experience building, leading, managing and coaching a teamDemonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goalsProven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfactionStrong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitabilityProven record of balancing risk and making sound decisions while achieving business goalsStrong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized serviceStrong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering resultsStrong communication skills (including verbal, non-verbal, written and presentation) and active listening skillsProficiency in computer skills and professional programs (for example, Microsoft Office)Ability to pass pre-employment assessments and compliance requirementsAvailability to work weekends and/or extended hours as required to run the businessMust be able to travel to any financial center within the defined marketDesired SkillsUndergraduate degreeBilingual (fluent verbal and written)Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality Job Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description: Primary ResponsibilitiesGeneral ManagementResponsible for building client traffic, engaging and appropriately routing clients and client retention; Responsible for the general look, feel and attractiveness of the center, ensuring space is leveraged to accommodate clients; Responsible for maintaining camaraderie amongst center associates, while ensuring all teammates drive collectively toward financial center goals; Ensure that the FCM/Market Leader directives are continued in the absence of the FCM; Participate in market-level initiatives, as prescribed by market leadersRisk Management and Operational ExcellenceDrive operational excellence by engaging staff on business strategy and performance results; Execute risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvement; Emphasize the need to exceed metrics while also focusing on long-term strategies and goals; Adhere to and enforce internal and regulatory policies, procedures and processes; Proactively identify and manage risk in business, product and service transactions; Monitor client-calling activities and ensure we develop the proper client engagement; Successfully resolve customer issues and escalations in a timely and professional manner; Responsible for associate and customer safetyClient Experience & Revenue GrowthFoster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience and exceeding customer experience metrics; Lead the lobby and choreography of customer traffic including direct routing of customers to specialists to help drive overall "One Team" revenue growth; Ensure all appointments are assigned to the appropriate financial center associate; Drive client relationship management and assist with sales and sales leadershipUnderstand the drivers of, and opportunities to enhance, client satisfaction in the center; Ensure tight connection with the market lead and other "One Team" leaders/partners; Service customers using self-service technologies, such as ATMs, online banking or mobile banking; Hold associates accountable to deliver against our revenue strategyTalent ManagementResponsible for oversight of associates in the center; Observe, model and coach the financial center team on proper execution of risk and service strategy; Personally invest in talent through interviewing and hiring service and operational associates, where needed; Ensure training is completed on time, and continue investment in ongoing education; Drive associate performance through active and continuous coaching, continued education and performance plans Required skills:A minimum of three years recent experience building, leading, managing and coaching a teamA minimum of three years recent experience building, leading, managing and coaching a teamDemonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goalsProven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfactionStrong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitabilityProven record of balancing risk and making sound decisions while achieving business goalsStrong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized serviceStrong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering resultsStrong communication skills (including verbal, non-verbal, written and presentation) and active listening skillsProficiency in computer skills and professional programs (for example, Microsoft Office)Ability to pass pre-employment assessments and compliance requirementsAvailability to work weekends and/or extended hours as required to run the businessMust be able to travel to any financial center within the defined marketDesired SkillsUndergraduate degreeBilingual (fluent verbal and written)Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality Shift:1st shift (United States of America) Hours Per Week: -40

Keywords: Bank of America, High Point , Market Financial Center Manager-Southern VA-Upper NC Community, Accounting, Auditing , High Point, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

High Point RSS job feeds