Know Your Customer Quality Assurance Specialist

Company: JPMorgan Chase & Co.
Location: Charlotte
Posted on: April 1, 2026

Job Description:

Description The Quality Assurance (QA) Team is an integral part of the Controls environment and is responsible for conducting a continuous review against internal Know Your Customer (KYC) standards, procedures and regulatory requirements to ensure quality, completeness, and accuracy of KYC. Our team works closely with the KYC Management Team, Global Financial Crimes Compliance and the enterprise-wide control program teams to identify, remediate and track issues, and develop controls to sustain improvements as they are made. As a KYC Quality Assurance Tester within the Quality Assurance (QA) Team, you will be responsible for conducting a continuous review against internal Know Your Customer (KYC) standards, procedures, and regulatory requirements. You will work closely with the KYC Management Team, Global Financial Crimes Compliance, and the enterprise-wide control program teams to ensure quality and accuracy of the KYC profile. Your role will involve performing reviews on New Business and Renewal KYC records, completing additional targeted testing relating to KYC activities, and providing constructive feedback to relevant stakeholders. This role provides an opportunity to contribute to the integrity of our banking operations and to make a significant impact on our compliance with global KYC standards. Job responsibilities: Tests the quality of approved KYC records against Global KYC and Quality Assurance Standards and records results in the case management system Reviews the reliability and integrity of data collected and challenges the appropriateness of assumptions and made where appropriate Anticipates challenges and initiates solutions in the QA testing process Identifies key issues, risks and trends and performs root cause analysis; makes recommendations for addressing identified deficiencies or improvements to business processes Presents results to key stakeholders, tracks and monitors corrections to identified critical defects Collaborates with global partners to ensure consistency with the Global QA framework and governance approach Considers regulatory requirements and best practices to implement changes to process Required qualifications, capabilities, and skills: Strong individual contributor with a minimum of 5 years of extensive experience in AML risk management. In-depth knowledge of AML regulations, compliance requirements, and industry best practices. Proven ability to develop and implement effective AML control testing scripts. Strong analytical skills with the ability to assess complex client types and risk exposures. Experience in banking or related industry Advanced analytical, communication and presentation skills Ability to articulate findings/ AML risks and escalate promptly to relevant parties Ability to conduct root cause analysis and risk analysis Final Job Grade and officer title will be determined at time of offer and may differ from this posting. Please note this role is not eligible for employer immigration sponsorship. Required to work in office 5 days a week

Keywords: JPMorgan Chase & Co., High Point , Know Your Customer Quality Assurance Specialist, Accounting, Auditing , Charlotte, North Carolina