Business Support Manager

Company: Bank of America
Location: Charlotte
Posted on: April 1, 2026

Job Description:

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met. Position Summary: Business Management support role in support of the AML Tech and International Tech hierarchies commands deep expertise in complex funding and forecasting processes. Key responsibilities include providing financial guidance to Program and Project Managers on forecasting, portfolio balancing, and staffing requirements. Additionally, the role involves analyzing resource run rates, historical trends, and non-personnel expenses to accurately determine funding needs based on project scope and spending capacity. Responsibilities: Leads communication, coordination and connectivity across the leadership team Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes Drives the successful execution of team events and routines, including logistics, communications and gathering feedback Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes Assists senior executive and team with a full range of engagements, including process improvement and project initiatives Provides oversight of key deliverables and validates accurate and timely completion Responsible for managing the ITGPST initiative and base funding allocations. Acting as a liaison between technology teams and business support managers to assist with technology funding related gaps, challenges and changes. Developing tools and tracking mechanisms to ensure all financial decisions and changes are clearly documented and communicated on a timely basis Resource and Direct Expense forecasting Ensuring programs and projects are forecasted as expected from a spend perspective Required Qualifications: 5-7 years previous technology strategic planning or project management experience Excellent oral and written communication skills Ability to succinctly convey information to executive leaders and stakeholders Exhibit strong financial accumen understanding P&L statements Extensive financial analytical skills, delivering outcome in summarized executive level presentation Demonstrated ability to effectively interact with a diverse set of stakeholders, quickly identify their needs and develop plans to support them. Ability to anticipate the next step in the process and develop proactive plans / tools to address Must be a creative thinker, results-oriented individual who enjoys working in a fast-paced, challenging environment. Demonstrated ability to manage multiple (potentially competing) tasks and to work effectively across teams Strong PowerPoint and Excel skills Desired Qualifications: Advanced level Excel skills Ability to analyze and curate Executive Level financial summary commentary Skills: Adaptability Administrative Services Attention to Detail Collaboration Written Communications Analytical Thinking Continuous Improvement Problem Solving Project Management Relationship Building Data Collection and Entry Data and Trend Analysis Executive Presence Planning Policies, Procedures, and Guidelines Management Shift: 1st shift (United States of America) Hours Per Week: 40

Keywords: Bank of America, High Point , Business Support Manager, Accounting, Auditing , Charlotte, North Carolina