2026 FRONT DESK PHONE DISPATCHER
Company: A Brighter Future Healthcare Services
Location: Fayetteville
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Salary: Job Overview: The Front
Desk Phone Dispatcher is a vital member of the ABF Healthcare
Services, Inc. team, responsible for managing incoming calls and
providing exceptional customer service to our patients. This role
requires strong communication skills, attention to detail, and the
ability to multitask in a fast-paced environment. Key
Responsibilities: Answer and manage a high volume of incoming calls
promptly and courteously. Provide accurate information about
services to patients. Direct calls to appropriate departments and
staff members. Handle patient inquiries, concerns, and complaints
professionally. Maintain patient information from calls that come
in and ensure confidentiality in accordance with HIPAA regulations.
Assist with administrative tasks such as filing, data entry, and
document preparation. Coordinate with healthcare providers and
other staff to ensure smooth operations. Perform other duties as
assigned by the supervisor. Qualifications: High school diploma or
equivalent; additional certification in office administration or
related field is a plus. Previous experience in a healthcare
setting, preferably in a front desk or dispatcher role. Excellent
verbal and written communication skills. Proficient in using phone
systems and office software (e.g., Microsoft Office, Electronic
Health Records systems). Strong organizational and multitasking
abilities. Ability to remain calm and professional under pressure.
Knowledge of medical terminology and healthcare practices is an
advantage. Friendly and compassionate demeanor with a commitment to
patient care. Working Conditions: Full-time position with regular
office hours Fast-paced office environment with frequent
interruptions. Requires sitting for extended periods and the use of
office equipment.
Keywords: A Brighter Future Healthcare Services, High Point , 2026 FRONT DESK PHONE DISPATCHER, Administration, Clerical , Fayetteville, North Carolina
