Guitar Technician
Company: Guitar Center
Location: Franklinville
Posted on: July 2, 2025
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Job Description:
Why Guitar Center? Here’s just some of the rewards: For our
employees who are musicians we offer the unique opportunity of gig
leave—take time off to share your music with the world and return
to your job after your tour! Guitar Center offers robust benefits
and perks, including Medical, Dental, Vision, 401K plus company
match, mental health support, paid sick/holiday/vacation time,
employee discount program, and tuition reimbursement options.
POSITION OVERVIEW: Guitar Center embodies the world of creativity
and music by encouraging staff to find their own individual sound.
Our mission is to develop and nurture lifelong musicians and make a
difference in the world by enabling musicians and non-musicians
alike to experience the joy that comes from creating music. We
believe in creating inclusive environments that put our customers
first all the while fulfilling our mission. As our Repair Tech
(Guitar), you will provide perform maintenance and repair services
on customer-owned instruments and to assist in maintenance of
specific store inventory, continually building and increasing the
business through great customer experience and quality work. A few
special characteristics that make our Repair Technicians successful
: Customer Focus : Understands customer service principles, and
able to provide an excellent customer experience. Able to connect
with customers in a meaningful way. Is approachable, genuine,
knowledgeable, encouraging, passionate, and committed to helping
customers. Able to step in to handle customer service issues.
Initiative : Able to identify opportunities & issues and follow
through on work activities to capitalize or resolve them. Able to
learn quickly and take positive action without being requested to
do so. Able to develop knowledge and skills including product,
store operations, sales, and leadership. Selling: Able to work
through GC certification program to gain a base understanding of
products and sales techniques. Training : Able to effectively train
learners and communicate info and techniques so that they are
retained. As our Repair Technician, you will: Interact with
customers, ensuring a positive customer experience Service
customer-owned instruments with a high level of craftsmanship
Maintain store owned gear, as requested Complete warranty repair
work Additional duties as assigned Requirements: Skilled
understanding of repairing Guitars Preferences: Foundational
product knowledge on Guitar Center products Guitar Center is an
Equal Opportunity Employer and provides fair and equal employment
opportunity to all employees and applicants regardless of race,
color, religion, gender, sexual orientation, gender identity,
national origin, age, disability, veteran status, or any other
protected status prohibited under Federal, State, or local laws.
All employment decisions are based on valid job ? related
requirements. If you are a qualified individual with a disability
or a disabled veteran and are unable or limited in your ability to
use or access our website, you may request a reasonable
accommodation to express interest in a specific opening. You can
request reasonable accommodation by calling 1 ? 818-735-8800 ext.
2862 or by sending an email to recruiting@guitarcenter.com .
Keywords: Guitar Center, High Point , Guitar Technician, Customer Service & Call Center , Franklinville, North Carolina
