Residential Service Technician

Company: Plumbing Connection
Location: Gastonia
Posted on: January 21, 2026

Job Description:

Job Description Job Description At Plumbing Connection, we're not just fixing plumbing - we're raising the standard. We're looking for a Residential Service Expert who's ready to take ownership of their craft, share their knowledge, and deliver top-notch service every time they step on a job. We believe your skills are worth more - our tiered pay model ensures you're rewarded for what you bring to the table. This role is hands-on, high-impact , and built for someone who loves solving problems, educating clients, and mentoring the next generation of plumbers - without getting bogged down in management. Your Core Responsibilities Service Excellence: Tackle a wide variety of residential plumbing challenges - from everyday service calls to more complex diagnostic work - with skill, confidence, and pride. Problem Solving: Handle advanced troubleshooting and repairs. If it's tricky, messy, or requires thinking outside the box - you're the one we trust to get it done right. ?? Apprentice Mentorship: Lead by example. Offer guidance and on-the-job training to apprentices, helping them sharpen their technical skills and professional habits. Quality Workmanship: Deliver clean, code-compliant work every time - no shortcuts, no excuses. Continuous Learning: Stay sharp by keeping up with the latest plumbing technologies, tools, and best practices. You bring fresh ideas back to the team. Emergency Response: Step up when customers need urgent help. Calm under pressure, quick to act, and focused on safe, effective solutions. Clear Documentation: Complete accurate service tickets, time logs, and photo/ video reports. Inventory Awareness: Keep your truck organized and stocked - ready to handle whatever the next job throws at you. Client Connection: Educate homeowners about their systems, explain repairs clearly, and offer preventive maintenance tips. Benefits Package (Eligible after 90 Days) $250/month Medical & Dental Insurance Allowance 9 Paid Holidays PTO Accrual starting at 1 week Take-Home Plumbing Van Company-Provided Uniforms Monday–Friday Work Schedule (limited emergency on-call) Job Stability with Year-Round Work Variety of Work to Keep Skills Sharp Skill Development & Career Advancement Supportive Team Environment Independent Work with Job Satisfaction What We Expect Be On Time: Respect the schedule - yours, ours, and the customer's. Be Fair: Honest communication and ethical work, always. Be Sharp: Bring the knowledge and experience to back up your decisions in the field. Be Professional: Clean-cut, clean-truck, clean work - every time. Be Organized: A neat truck = a prepared tech = a better day. Be Thorough: Dig deep into evaluations and make sure customers fully understand their options. Be Adaptable: Every home is different. Every customer is different. You're ready for anything. If you take pride in your craft, love solving problems, and want to work with a team that supports your growth - we'd love to meet you Job Posted by ApplicantPro

Keywords: Plumbing Connection, High Point , Residential Service Technician, Engineering , Gastonia, North Carolina