IT Systems & Applications Manager
The Systems & Applications Manager oversees all tactical
and strategic aspects of the City's COTS software/apps,
data-handling systems, and middleware (APIs)including, but not
limited tothe City's: enterprise resource management (ERP)
systems, customer information/customer relationship management
(CIS/CRM) systems, computer-aided dispatch (CAD) systems, civic
development applications, geographic information systems (GIS), and
all third-party-hosted SaaS/PaaS products.
The Systems & Applications Manager oversees the
operations of the Department's Systems &
Applications Division and provides guidance to the City's
IT Systems Specialists & Analysts, IT Business Specialists
& Analysts, GIS Specialists, Analysts, Programmers
& sUAS Pilots.
ESSENTIAL RESPONSIBILITIES Tactical
Manages workload and supervision of the Department's
System Analysts for all Citywide and mission-critical applications,
including CAD and GIS systems. Reviews, analyzes, and prescribes
new project requests; determines feasibility. Develops and
administers general IT systems & application standards.
Monitors and analyzes the performance of all systems and directs
their maintenance and enhancement efforts. Coordinates the
installation and implementation of new systems with Information
Services staff and the users. Explores and analyzes the suitability
of new and emerging technologies. Serves as Software Asset Manager,
per Article II I.T.P. 2.1.13: Performs supervisory duties as
assigned by the Department's Assistant Director
Analyzes and evaluates systems & applications offered to
personnel, contractors, vendors, and citizenry by the City.
Develops, evaluates, and recommends alternative solutions; defines
& develops logical methodologies to meet users'
needs. Defines standards, processes & procedures for
selection, implementation, and support of City's software,
applications, and middleware. Consults senior-level stakeholders
across all City departments to identify business- and technological
needs to optimize use of the City's software &
applications. Represents City & Department at regional
& national meetings, conferences, and summits. Serves as
systems developer and as systems analyst, as needed. Ensures all
Departmental work performed in accordance with OSHA and
City's Safety Standards & Policies.
Formal Education Completion of bachelor's degree program
at an accredited college or university. Major course work in
computer science, information science, information security,
business administration (science), and/or related field.
Professional Experience 5+ years' IT operations experience
supervising highly technical teams, tasked with overseeing aspects
of large-scale and/or mission-critical technological projects. 3+
years' experience developing & managing divisional
budgets. Strong interpersonal skills and the ability to effectively
communicate & collaborate with personnel, administrators,
and leadershipwith wide-ranging technological literaciesacross
entire organization. Development- and successful implementation of
policies, procedures & protocols for maintenance of
large-scale and/or mission-critical technological systems.
Demonstrable knowledge of advanced computer systems;
network/infrastructure administration; databases and
enterprise-level data storage systems. Familiarity with InfoSec
regulations, including HIPAA/HITECH, CJIS, PCI. Demonstrable
understanding of current InfoSec principals and industry
best-practices. Working knowledge of one or more programming and/or
scripting languages is highly preferred, but not required. Valid
North Carolina Driver's License
Salary: $76,101.79 - $130,476.28 Annually with benefits The City
of High Point is an Equal Opportunity Employer. recblid