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IT Systems & Applications Manager

Location: High Point
Posted on: September 2, 2020

Job Description:

IT Systems & Applications Manager


The Systems & Applications Manager oversees all tactical and strategic aspects of the City's COTS software/apps, data-handling systems, and middleware (APIs)including, but not limited tothe City's: enterprise resource management (ERP) systems, customer information/customer relationship management (CIS/CRM) systems, computer-aided dispatch (CAD) systems, civic development applications, geographic information systems (GIS), and all third-party-hosted SaaS/PaaS products.

The Systems & Applications Manager oversees the operations of the Department's Systems & Applications Division and provides guidance to the City's IT Systems Specialists & Analysts, IT Business Specialists & Analysts, GIS Specialists, Analysts, Programmers & sUAS Pilots.


Manages workload and supervision of the Department's System Analysts for all Citywide and mission-critical applications, including CAD and GIS systems. Reviews, analyzes, and prescribes new project requests; determines feasibility. Develops and administers general IT systems & application standards. Monitors and analyzes the performance of all systems and directs their maintenance and enhancement efforts. Coordinates the installation and implementation of new systems with Information Services staff and the users. Explores and analyzes the suitability of new and emerging technologies. Serves as Software Asset Manager, per Article II I.T.P. 2.1.13: Performs supervisory duties as assigned by the Department's Assistant Director Strategic

Analyzes and evaluates systems & applications offered to personnel, contractors, vendors, and citizenry by the City. Develops, evaluates, and recommends alternative solutions; defines & develops logical methodologies to meet users' needs. Defines standards, processes & procedures for selection, implementation, and support of City's software, applications, and middleware. Consults senior-level stakeholders across all City departments to identify business- and technological needs to optimize use of the City's software & applications. Represents City & Department at regional & national meetings, conferences, and summits. Serves as systems developer and as systems analyst, as needed. Ensures all Departmental work performed in accordance with OSHA and City's Safety Standards & Policies.


Formal Education Completion of bachelor's degree program at an accredited college or university. Major course work in computer science, information science, information security, business administration (science), and/or related field. Professional Experience 5+ years' IT operations experience supervising highly technical teams, tasked with overseeing aspects of large-scale and/or mission-critical technological projects. 3+ years' experience developing & managing divisional budgets. Strong interpersonal skills and the ability to effectively communicate & collaborate with personnel, administrators, and leadershipwith wide-ranging technological literaciesacross entire organization. Development- and successful implementation of policies, procedures & protocols for maintenance of large-scale and/or mission-critical technological systems. Demonstrable knowledge of advanced computer systems; network/infrastructure administration; databases and enterprise-level data storage systems. Familiarity with InfoSec regulations, including HIPAA/HITECH, CJIS, PCI. Demonstrable understanding of current InfoSec principals and industry best-practices. Working knowledge of one or more programming and/or scripting languages is highly preferred, but not required. Valid North Carolina Driver's License

Salary: $76,101.79 - $130,476.28 Annually with benefits The City of High Point is an Equal Opportunity Employer. recblid umtgar5azn8c42l1d10w0vsatdq0yn

Keywords: CITY OF HIGH POINT, High Point , IT Systems & Applications Manager, Executive , High Point, North Carolina

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