Salesforce Client Service Manager (CSM)

Company: The Hunley Group, LLC
Location: Denton
Posted on: February 15, 2021

Job Description:

The Hunley Group is a rapidly growing Salesforce Gold Cloud Alliance Partner based in Davidson, NC with an entirely virtual team spread across the country. We're an exciting, fast-moving consultancy that is customer-focused, highly collaborative, and values the contributions of our team. We have a reputation as both a great partner to our clients as well as a great place to work.We are seeking a Salesforce Client Service Manager (CSM) to provide exceptional support to our clients. You will be the main point of contact for assigned client(s), supporting them technically while providing them with a high-touch client support experience. You will receive and track all requests, provide Salesforce support directly or coordinate the team necessary, and provide proactive updates and request management to your clients. This position is part of our rapidly-growing Managed Services team offering exceptional ongoing, long-term support to our clients.Responsibilities:* As the key point-of-contact or outsourced Salesforce Administrator for one or more existing clients, you may be responsible for the following, depending on the client's needs, though you will be supported by other resources on more complex requests:* Project management and coordination - Requests and Project Prioritization* Instance configuration tasks, including:* Automation processes including validation rules, workflows, formulas, approval processes, process builder, and flows.* Org-wide Troubleshooting* User and Set-up management* Security permissions and access* Object and field creation and modification* Contact, Account, Opportunity, Lead, and Custom Object Best-Practice management* Reporting and dashboards* Other configuration tasks: Experience with Sales and Service Cloud, Communities, Salesforce Maps, Pardot, Conga, Einstein Analytics, Application installation and management* Data management - data review, manipulation (imports/exports/transformation), data quality management. Experience with data quality tools such as Validity DemandTools, Ringlead, CloudDingo, etc. a plus* Develop and deliver clear client training* Supporting and prioritizing client requests across multiple client accountsQualifications* Minimum 3-4 years of experience working as either an internal Salesforce administrator, junior consultant with a Salesforce Partner, or a combination of both* Minimum 4-6 years business experience* Current Salesforce Administrator Certification required; Sales Cloud and/or Service Cloud or other certifications a plus* Solid understanding of Salesforce architecture* You should have contributed significantly to a new instance Salesforce implementation at least once, or have a participated in number of large-scale projects in existing Salesforce instances.* Bachelors degree required; an advanced degree is a plus* At least one year of prior remote work experience* Central or Eastern Time zones are highly preferredRequired Skills:* Technical aptitude for Salesforce Administration. Broad experience covering Sales and Service clouds, automation, user and set-up management, permissions and security, reporting and dashboards, and customization of platform.* Self-starter who takes initiative and can proactively manage clients. Attention to detail for internal and external tasks.* Continual learner committed to developing technical skills. Self-awareness to know when to raise hand and ask questions.* Strong communication skills; able to speak to business users in "layman's language", offers exceptional, proactive client relationship management.* (Politely) critical thinker - spots gaps, challenges assumptions, pushes back against bad ideas, offers best-practices alternatives.* High threshold for quality; turns in a quality product; able to create and follow solid test plans.* Candidates must have a dedicated home office with high-speed internet. Comfortable doing video conferencing on a regular basis.Serious player interested in advancing rapidly in the Salesforce ecosystem? Excited to work with a fast growing Salesforce Partner who will push you hard and help you grow? Let's talk.At The Hunley Group we strive to cultivate a dynamic, diverse and inclusive workplace where all employees feel engaged, valued and that they belong. Diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.Please include, along with your resume, a cover letter describing why you were attracted to this posting and why you believe you are a good fit.Competitive compensation and benefits available.Principals only - no agencies please.

Keywords: The Hunley Group, LLC, High Point , Salesforce Client Service Manager (CSM), Executive , Denton, North Carolina