Salesforce Client Service Manager (CSM)
Company: The Hunley Group, LLC
Location: Denton
Posted on: February 15, 2021
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Job Description:
The Hunley Group is a rapidly growing Salesforce Gold Cloud
Alliance Partner based in Davidson, NC with an entirely virtual
team spread across the country. We're an exciting, fast-moving
consultancy that is customer-focused, highly collaborative, and
values the contributions of our team. We have a reputation as both
a great partner to our clients as well as a great place to work.We
are seeking a Salesforce Client Service Manager (CSM) to provide
exceptional support to our clients. You will be the main point of
contact for assigned client(s), supporting them technically while
providing them with a high-touch client support experience. You
will receive and track all requests, provide Salesforce support
directly or coordinate the team necessary, and provide proactive
updates and request management to your clients. This position is
part of our rapidly-growing Managed Services team offering
exceptional ongoing, long-term support to our
clients.Responsibilities:* As the key point-of-contact or
outsourced Salesforce Administrator for one or more existing
clients, you may be responsible for the following, depending on the
client's needs, though you will be supported by other resources on
more complex requests:* Project management and coordination -
Requests and Project Prioritization* Instance configuration tasks,
including:* Automation processes including validation rules,
workflows, formulas, approval processes, process builder, and
flows.* Org-wide Troubleshooting* User and Set-up management*
Security permissions and access* Object and field creation and
modification* Contact, Account, Opportunity, Lead, and Custom
Object Best-Practice management* Reporting and dashboards* Other
configuration tasks: Experience with Sales and Service Cloud,
Communities, Salesforce Maps, Pardot, Conga, Einstein Analytics,
Application installation and management* Data management - data
review, manipulation (imports/exports/transformation), data quality
management. Experience with data quality tools such as Validity
DemandTools, Ringlead, CloudDingo, etc. a plus* Develop and deliver
clear client training* Supporting and prioritizing client requests
across multiple client accountsQualifications* Minimum 3-4 years of
experience working as either an internal Salesforce administrator,
junior consultant with a Salesforce Partner, or a combination of
both* Minimum 4-6 years business experience* Current Salesforce
Administrator Certification required; Sales Cloud and/or Service
Cloud or other certifications a plus* Solid understanding of
Salesforce architecture* You should have contributed significantly
to a new instance Salesforce implementation at least once, or have
a participated in number of large-scale projects in existing
Salesforce instances.* Bachelors degree required; an advanced
degree is a plus* At least one year of prior remote work
experience* Central or Eastern Time zones are highly
preferredRequired Skills:* Technical aptitude for Salesforce
Administration. Broad experience covering Sales and Service clouds,
automation, user and set-up management, permissions and security,
reporting and dashboards, and customization of platform.*
Self-starter who takes initiative and can proactively manage
clients. Attention to detail for internal and external tasks.*
Continual learner committed to developing technical skills.
Self-awareness to know when to raise hand and ask questions.*
Strong communication skills; able to speak to business users in
"layman's language", offers exceptional, proactive client
relationship management.* (Politely) critical thinker - spots gaps,
challenges assumptions, pushes back against bad ideas, offers
best-practices alternatives.* High threshold for quality; turns in
a quality product; able to create and follow solid test plans.*
Candidates must have a dedicated home office with high-speed
internet. Comfortable doing video conferencing on a regular
basis.Serious player interested in advancing rapidly in the
Salesforce ecosystem? Excited to work with a fast growing
Salesforce Partner who will push you hard and help you grow? Let's
talk.At The Hunley Group we strive to cultivate a dynamic, diverse
and inclusive workplace where all employees feel engaged, valued
and that they belong. Diverse teams make the strongest teams, and
we encourage people from all backgrounds to apply.Please include,
along with your resume, a cover letter describing why you were
attracted to this posting and why you believe you are a good
fit.Competitive compensation and benefits available.Principals only
- no agencies please.
Keywords: The Hunley Group, LLC, High Point , Salesforce Client Service Manager (CSM), Executive , Denton, North Carolina
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