Director, Program Performance and Accountability
Company: Guilford Technical Community College
Posted on: April 9, 2021
The Director of Program Performance and Accountability is
responsible for the administration and effective operation of the
non-academic areas of Adult Education to include Records,
Registration, and LEIS (Literacy Education Information System).
Incumbent provides direct supervision and management of staff in
assisting with Records and Registration and LEIS /Program
Performance personnel. Director will serve as lead for Adult
Educations use of Web Attendance for maintaining student rosters
and will work with staff from GTCCs IT department and NCCC Systems
Office to ensure that Web Attendance and LEIS are operating
efficiently. Director oversees the maintenance of student records
in a secure environment as outlined in PIP requirements and works
with Adult Education staff to develop and monitor registration
procedures for Adult Education students. The incumbent will be
responsible for the orderly execution of the LEIS function
including overall implementation processes and management of vital
data for state and institutional program performance and
accountability reports. Incumbent will be responsible for training
related to the functions within records, Web Attendance,
registration and LEIS . This position analyzes and evaluates data
related to student performance with a goal of meeting all state and
federal performance measure targets for Adult Education. This
individual will work closely with the Associate Dean of Adult
Education and will report directly to the Dean of Adult
Duties/Functions Work with Adult Ed staff to develop a
comprehensive written plan and schedule for accurate and timely
LEIS data collection and data entry.
Plan and coordinate efforts to develop strategies for assisting
instructors and staff in the accurate collection and completion of
information necessary for data entry.
Implement plans to ensure confidentiality of all collected
Work with GTCC staff from ITS and IR to create reports to capture
data needed to document student attendance, retention and program
Generate and distribute reports to the appropriate Adult Ed staff
members to document student attendance, retention and program
Maintain the most current LEIS forms/materials for distribution to
instructors and staff.
Review and disseminate LEIS information and directives.
Perform data input and assist as needed to retrieve data to
Maintain all necessary records relating to LEIS function.
Develop efficient methods of data collection, data entry and record
keeping ensuring compliance with regulatory agencies.
Review and evaluate the accuracy and appropriateness of student
data, outcomes, goals, etc., and report discrepancies or concerns
to the appropriate Adult Ed staff.
Perform data analysis and interpretation to advise Adult Ed staff
on the utilization of LEIS data to enhance student retention and
program performance on federal and state targets for Adult
Monitor LEIS and Registration workflows and submit monthly
progress/status reports to appropriate Adult Ed staff.
Monitor Web Attendance functions and work with staff from GTCC and
the NCCC Systems Office to maximize Web Attendance usage.
Make necessary on and off campus site visitations to assist with
ensuring the proper implementation and completion of LEIS data.
Analyze student data per NCCCS College and Career Readiness (Basic
Skills) benchmarks and federal requirements to prepare timely
reports that allow for data-informed management including, but not
limited to, students ready for post-testing, MSG rates overall and
by class, retention, post-testing rates, Table 4, and Table 4B.
Complete reports requested by outside agencies, the North Carolina
Community College System Office, and other college offices.
Maintain a database file of all information necessary to complete
reports required to fulfill state/institutional obligations as it
relates to LEIS reports.
Make recommendations to Dean and Associate Dean of Adult Education
regarding policies and procedures related to LEIS data, records,
registration, audit systems, transcripts and computer data
Implement effective oral communications skills, data collection,
and analysis skills with instructors and staff in order to meet
deadlines, ensure report accuracy, and maximize program performance
Organize and coordinate personnel and work schedules to accommodate
meeting reporting deadlines.
Provide necessary in-service training opportunities for instructors
and staff related to Colleague, LEIS , Web Attendance and
Supervise, train and conduct performance evaluations for
Greet general public in role as manager of student records.
Respond to inquiries from the general public received via written
and electronic communications.
Possess knowledge of institutional offerings and provide
appropriate information to staff and the general public.
Promote the philosophy of the college in all community activities
Attend appropriate staff and faculty meetings. Participate in
college committees and special events.
Promote the overall mission and goals of the Adult Education
Program and GTCC .
Attend and participate in appropriate local and state workshops and
conferences to enhance job performance and pursue professional
skills enhancement courses. Participate in professional development
opportunities related to Colleague, LEIS , Web Attendance,
registration, and other Adult Ed topics.
Perform all duties as assigned by supervisor.
Demonstrate and model the Colleges employability skills:
adaptability, communication, information processing, problem
solving, responsibility and teamwork.
Difficult Challenges Dealing with frequent interruptions
Dealing with limited resources (fiscal, human, supplies, etc.)
Managing personnel issues
Managing student issues (behavior, health, emergencies)
Contacts Daily: Dean and Associate Dean of Adult Education, Program
Daily: Adult Education employees, students and general public
Weekly/Monthly: ITS , IR, Internal Auditing, Continuing Education
Registrar, and other departments as needed
Education Required Bachelors Degree in Information Systems,
Computer Technology, Math, Statistics, Data Management, or related
field from a regionally accredited post-secondary institution
Education Preferred Masters degree in Information Systems, Computer
Technology, Math, Statistics, Data Management, or related field
from a regionally accredited post-secondary institution
Experience Required Four years of related records management
experience, including evidence of experience in the following
Thorough knowledge of data analysis best practices and
Proficiency in Excel and in using database software applications
such as Informer and SQL
Experience reviewing data according to programs and policies
Experience recognizing, working with, and reporting data
Experience analyzing, compiling, and reporting data analyses
related to student performance and/or retention.
Recent experience with an enterprise student information system
Experience Preferred More than four years of related records
Experience as a database administrator and/or computer
Experience in an academic setting
Literacy Education Information System ( LEIS ) Adult Education data
entry and analysis experience
Experience reviewing data according to Community College and/or
Adult Education programs and policies
Experience working with National Reporting System ( NRS ) Testing
and Performance Measures
KSA Required Strong analytical skills
Must be proficient in Microsoft Office suite.
Must have a typing speed of at least 50 wpm.
Exhibited skills in communication, interpersonal relations, records
management, and office procedures are essential.
Ability to organize/prioritize work schedule to accommodate meeting
Ability to use the LEIS user manual and NCCCS College and Career
Readiness ( CCR ) Assessment Manual
KSA Preferred Experience with LEIS and NRS Requirements and Adult
Education performance measures
Ability to use Datatel Colleague LEIS screens
Knowledge of Title II Adult Education program policies, procedures,
and reporting rules
Ability to use Web Attendance and Informer
Department/Job Specific Requirements General knowledge of Adult
Education programs and the community college system.
Ability to participate as a team member, ability to understand and
interpret rules and regulations, and ability to readily adjust to
Must possess a pleasing telephone manner, be diplomatic, and
tactful in dealing with people.
Must show initiative and require minimal supervision to achieve
Must have ability to use own judgment in decision-making
Must have good organizational and planning skills.
Must be able to work days, Monday Friday, with occasional evenings
and weekends as needed.
Travel outside the area may be required to attend organizational
and developmental activities.
Other related duties as assigned.
Physical Demands Physical Activity:Primarily sitting
Environmental Hazard(s): Lifting: Posting Type Staff
Keywords: Guilford Technical Community College, High Point , Director, Program Performance and Accountability, Executive , Jamestown, North Carolina
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