The Spectrum Area Manager is responsible for building a highly
successful sales, retention and customer care culture inside their
store. Actively and consistently supports efforts of their teams to
engage customers in a retail environment and drive the sale of
Spectrum product and services. Consistently demonstrates solid
leadership and coaching skills to create a motivated work
environment where employees can excel.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience.
Leads an Assistant Manager and team of sales professionals,
motivating and engaging them to meet and exceed their sales goals
and customer care metrics, while delivering a clean, organized and
fully operational retail experience for all customers and
Ensures sales teams are retaining customers through positive
customer relationship building, diffusing customer escalations,
utilizing effective listening skills and probing techniques to
overcome objections and save/upgrade customers.
Ensures their store meet Spectrum brand and merchandising
expectations and that a thriving culture of customer care exists at
their store locations.
Responsible for new product and merchandising launches within their
scope of responsibility.
Utilizes effective assessment skills to continually inspect
everything from the sales behaviors to the product knowledge of
their assistant manager and sales teams and partners with
leadership on change efforts as needed.
Proactively identifies issues, builds action plans and seeks
opportunities to grow their business and increase customer
Provides subject matter expertise on all store functions, including
the Spectrum Store Customer Experience (SSCE), Spectrum products,
pricing plans, promotions, service features and visual standards,
as well as those of competitors.
Consistently meets or exceeds operational and expense management
standards, including store appearance, inventory and appropriate
levels of staffing, while minimizing or eliminating losses to the
company in their location.
In partnership with Area Manager, builds employee engagement and a
high performing team by recruiting, training and retaining the best
talent within their span of control.
Provides coaching, feedback and directions to their teams to
empower them to achieve their key performance metrics through
multiple forums; one-on-ones, team huddles and department
Creates an environment of continuous learning, role playing and
development where employees are able to enhance their skills and
maximize their potential and success through coaching, training,
and objective performance management, including the progressive
Maintains solid working relationships with leadership, the
operations team and peers, working as a team to build a culture of
Implements and enforces cash management policy, work order controls
and completing timely audits of their Spectrum store.
Provides guidance, monitors and manages strict enforcement of all
company policies and procedures, including active participation in
Charters EEO program.
Evaluates and analyzes the impact of business events on their
Spectrum Store activity, responds accordingly and provides
leadership with frequent updates on key events.
Assists with Area Manager functions and performs other duties as
requested by management necessary.
Skills/Abilities and Knowledge
Ability to read, write, speak and
understand EnglishProven ability to build a solid sales culture and
high-performing team, while demonstrating solid customer
orientationBuild effective partnerships within all areas of the
organization by exhibiting highly effective interpersonal
leadership, influencing and presentation skillsSignificant time
working inside a destination-style shopping environmentA proven
ability to lead others and motivate them to succeed in a goal and
incentive based work environmentSolid experience in launching and
managing multiple projects simultaneously and providing status
updates on their successHistory of identifying trends and risk and
effectively communicating those to their leadersProven ability to
handle change managementArticulates a passion for delivering a
great customer experience during multiple roles in their careerHigh
comfort level with personal technology, such as mobile devices and
personal video platformsValid drivers license and ability to meet
Charters motor vehicle requirements
Bachelors Degree or equivalent work experience
Related Work Experience
Management experience; 3-5 years
Telecommunications/wireless experience; 1-3 years
Sales/Customer Service experience; 5-7 years
Skills/Abilities and Knowledge
Ability to make qualitative judgments
Experience in implementing sales training and employee development
Knowledge of identifying trends, risks and communicating those to
Exposure to moderate noise level
Work hours and travel to multiple locations as business needs
Handle a physically demanding job, lifting up to 35 jobs
Stand for prolonged periods of time
Professional attire and appearance
SRL513 314600-2 314600BR Required