Lifecycle Sales Account Manager
Company: Heidelberg USA, Inc.
Location: High Point
Posted on: November 18, 2022
The Lifecycle Sales Account Manager is responsible for achieving
territory sales quota, ensuring customer satisfaction, building
market awareness, identifying, and building new business. Working
cross-functionally within Heidelberg to ensure the success of the
product line and customer satisfaction. This includes our Account
Management team, Sales Specialist team, product management group,
marketing, parts, service, and operations teams.
Essential Functions and Competencies:
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
As the Lifecycle Sales Account Manager, this talented sales
professional must be able to gain access to management teams, print
production, and key decision makers to acquire new customers for
- Design and implement sales strategies to ensure the company
meets its revenue objectives by growing new and existing accounts.
This position is accountable for achieving the sales targets for
its products through a combination of direct sales and working
cooperatively with the Lifecycle Leadership team, Heidelberg's
Sales Account Managers, Consumable Customer Service Representative
staff, Logistics, and other departmental staff. Using insight and
consultative selling techniques to teach customers about their
industry and offer unique perspectives on their business, which
link back to Heidelberg solutions. You will be expected to disrupt
customers' thinking and build consensus within diverse stakeholders
for Heidelberg solutions.
- Job responsibilities include selling the full range of
Lifecycle products and solutions to new and existing customers
within the assigned territory while also keeping customers up to
date on the latest product offerings.
- This position requires a strong understanding of print and
finishing production processes (conventional, UV, and digital),
print quality, color management, and workflow.
- Proficient in developing and presenting proposals, quotations,
ROI and cost analysis to customers, presenting in demonstrations,
and closing both transactional and contractual sales.
- Job responsibilities also include providing technical product
support and tactical pricing and sales support to customers and the
Lifecycle Sales Manager.
- Identify opportunities for Prepress, Press, Postpress and Parts
& Service. Look for opportunities to leverage consumable bundle
programs to help the purchase of Heidelberg equipment, technology
solutions, or repair.
- Maintain company CRM system reporting all customer activity,
opportunities, accurate forecasting, and competitive install base.
Meet minimum assigned call activity guidelines using all
multichannel processes including but not limited to face-to-face,
Phone, email, direct mail and text.
- Build relationships between the HUS sales team, product
management team, marketing, operations, service department,
business development and competitive analysis. Monitor customers
after purchase, facilitate customer issue escalations, when
necessary, with Heidelberg's Application Support Team.
- Actively promote Lifecycle Solutions in the assigned territory
through social media, participating in industry events and
supporting customer events and shows.
This position requires up to 50% of travel. Some of the travel may
Required Education and Experience:
- Bachelors Degree in business preferred
- At least 5 years of related work experience
- At least 0 years of management experience
Additional Eligibility Qualifications:
- Basic computer skills
- Microsoft Operation System knowledge
- Microsoft Office knowledge - Excel, PowerPoint, Outlook, Access
- 401(k) Pre-Tax Savings Plan with Employer Match
- Medical, Vision and Dental plans offered
- Company paid Long-Term Disability Coverage and Group Life
- 9 Company paid holidays: 4 floating holidays
- Vacation, Sick and Personal paid time off
This job operates in a professional office environment. This role
routinely uses standard office equipment such as computers, phones,
photocopiers, filing cabinets and fax machines.
Please note this job description is not designed to cover or
contain a comprehensive listing of all activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Heidelberg will make reasonable accommodations in compliance with
the Americans with Disabilities Act of 1990.
Heidelberg provides a workplace free from serious recognized
hazards and complies with standards, rules and regulations issued
under the OSH Act. Heidelberg examines workplace conditions to make
sure they conform to applicable OSHA standards . Heidelberg ensures
employees have and use safe tools and equipment; and properly
maintain such equipment.
Heidelberg is committed to providing equal opportunity and valuing
diversity in all of our employment practices, including selection,
hiring, promotion, transfer, and compensation, to all qualified
applicants and employees without regard to race, color, religion or
belief, national or social or ethnic origin, citizenship status,
sex, pregnancy, age, physical, mental or sensory disability, HIV
status, sexual orientation, gender identity and/or expression,
marital, civil union or domestic partnership status, past or
present military service, protected veteran, family medical history
or genetic information, family or parental status, or any other
status in accordance with the requirements of all applicable
federal, state, and local laws. Violation of this policy by any
employee regardless of position or title, as determined by the
Senior Vice President of Human Resources and General Counsel, may
result in discipline up to and including immediate termination.
Please see the legal postings on the bulletin board for a full list
of the protected categories in the state where you work.
Pay Transparency Nondiscrimination Provision:
Heidelberg will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information.
Keywords: Heidelberg USA, Inc., High Point , Lifecycle Sales Account Manager, Executive , High Point, North Carolina
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