General Manager

Company: FranPartners LLC
Location: Greensboro
Posted on: May 6, 2025

Job Description:

Founded in 2020, Pink's was born out of the desire to bring dignity back to the blue collar service industry. We're here to change the narrative by delivering world-class service, reliability, and trust-ensuring that every interaction reflects our Brand Promise: "The Best Houseguest Ever."We are seeking a General Manager to lead our operations in Greater Greensboro, with opportunities to make an impact across the Triad as we grow. If you thrive in a fast-paced, customer-focused environment and have a passion for leadership, sales, and delivering exceptional service, we'd love to meet you!Role OverviewThe General Manager (GM) plays a pivotal role within our organization, serving as both the culture carrier and the face of window cleaning in our community. The GM is responsible for a wide range of duties, including team leadership and management, client communication, sales, job scheduling, and ensuring the highest standards of service quality and customer satisfactionKey Responsibilities

• Leadership and Culture: Champion company culture, ensuring quality service and an exceptional customer experience.
• Sales: Convert leads into customers, and drive revenue growth through strategic client interactions.
• Team Management: Lead recruitment, hiring, and labor scheduling, fostering a high-performing team through coaching, feedback, and development.
• Client Communication: Manage all client communications through phone, email, and text, ensuring quick, professional, and effective responses.
• Customer Relationships: Build and nurture lasting relationships with homeowners, restaurant managers, and local business owners.
• Quoting and Inspections: Provide accurate quotes and conduct property inspections with potential clients to assess service needs.
• Scheduling and Routing: Oversee job scheduling, ensuring efficient routing and timely service delivery for all clients.
• Quality Assurance: Follow up with clients post-service to ensure satisfaction, resolve concerns, and maintain service excellence.
• Brand Representation: Carry merchandise kits (towels, hats, socks, shoe booties, thank you cards) for touch-ups, gifts, and professional presentation.
• Inventory Management: Monitor and manage inventory, ensuring that necessary supplies (soap, towels, equipment) are fully stocked and organized.
• Safety Compliance: Ensure adherence to all safety protocols and compliance standards in field operations.Skills and Qualifications
  • Sales and Leadership: Proven experience in sales and leadership, demonstrating the ability to drive performance and manage a team.
  • Customer Service: Strong commitment to exceptional customer service and responsiveness.
  • Communication: Excellent communication skills, with an emphasis on quick and clear responses.
  • Organizational Skills: Ability to manage multiple tasks efficiently, with strong attention to detail.
  • Problem-Solving: Strong problem-solving skills and the ability to handle client concerns effectively.
  • Self-Motivated: Ability to learn and work independently in a fast-paced environment.Additional Requirements
    • Uniform: The GM is required to wear the company uniform at all times while representing the company.
    • Flexibility: Ability to adapt to changing schedules and job demands.
    • Community Engagement: Active involvement in the local community to promote the company's services.Compensation$70,000 - $110,000 (Base + Commission)This role is essential to our company's success, ensuring that we deliver outstanding service and maintain a strong presence in the community. If you are a dedicated and dynamic professional with a passion for excellence, we encourage you to apply.
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Keywords: FranPartners LLC, High Point , General Manager, Executive , Greensboro, North Carolina