RN Administrative Coordinator/House Supervisor
Company: Cone Health
Location: High Point
Posted on: March 14, 2019
Are you an RN with at least 3 years of critical care experience and proven leadership skills? Willing to re-locate to North Carolina: Greensboro, Burlington, Reidsville, or High Point? Interested in participating in Shared Governance Committees? Looking to develop professionally in a Magnet Designated Healthcare System? Look no further-come check out Cone Health! -Cone Health Talent Acquisition EDUCATION: Required: Bachelors degree in Nursing. LICENSURE/CERTIFICATION/REGULATORY: Required: RN - Registered Nurse licensed in North Carolina or a Compact state. BLS (CPR) - AHA Health Care Provider BLS Notary public certification in the State of North Carolina (must be completed within six months of hire). EXPERIENCE: Required: 3 or more years RN clinical experience in a hospital setting. Preferred: Previous leadership and critical care experience. KNOWLEDGE, SKILLS AND ABILITIES: Ability to delegate Ability to influence others not under direct control Ability to multi-task and prioritize Ability to present information to a group Ability to work in stressful situations - Ability to remain calm and composed in stressful situations (ie: fast paced environment, meeting deadlines/work quotas, etc.) Ability to work independently Accountability - Takes responsibility for own actions, including the impact of own decisions on patients and others. Also takes responsibility for actions of any direct reports, avoiding blame or excuses. Takes appropriate action when anyone in the organization violates standards or regulations, viewing it as unacceptable to "look the other way". Adaptability - Effectively assesses and adjusts to changes in circumstances, resources, or environment, using the creativity and flexibility required to remain effective. Views change as a constant, accepting and adjusting to twists and turns. Adjusts to the especially unpredictable nature of a healthcare environment, shifting focus as necessary, and taking reasonable action, even when faced with various levels of uncertainty. Communication - Accepts responsibility for effective two-way communication using clear and well-organized oral and written techniques. Demonstrates self awareness of non-verbal messages, keeping verbal and non-verbal messages consistent. Incorporates recognition of cultural impact on understanding and effectively uses interpreters and language translation devices. Computer Literacy - Working knowledge of personal computer and communications technology. Critical thinking and decision making skills Integrity - Demonstrates an unwavering commitment to do what is ethically "right". Consistently tells the truth unless doing so would violate confidentiality or compromise the safety or privacy rights of patients or others. Behaves in a manner fully consistent with stated intentions and commitments, even when there is no one to witness activities. Stands up for what is right even when there are personal risks or when there are clear rewards for doing otherwise. Interpersonal skills - Demonstrates an ability to interact with others in a courteous and professional manner and establish good working relationships. Knowledge of Concepts, Procedures and Techniques - Possess knowledge of concepts, procedures and troubleshooting techniques. Leadership Skills Medical Terminology Oral and Written Communication Skills - Ability to communicate effectively through both oral and written formats. Personal Safety - Responds appropriately to emergency situations (Cone Health Codes) and demonstrates knowledge of how to respond. Always uses appropriate safety devices and techniques (examples: using safe lift equipment and needle safe devices; pushing carts; correctly lifting copy paper). Problem Solving - Identifies practices or procedures that are not working effectively and challenges underlying assumptions. Includes a representative number of persons when addressing issues (including patients and their families), resulting in the best resolution from various perspectives. Looks for the root cause of any problem, resulting in solutions that are enduring and sustainable. Proficiency in Tools and Equipment - Ability to demonstrate proficiency in the application of tools, test equipment and meters to effectively diagnose equipment problems and/or failures consistently. Responsiveness - Reacts promptly when requests are made or situations clearly call for it. Shifts priorities when a timely response is essential. Actions reflect sensitivity to patient/customer needs and sense of urgency. Balances speed of response with safety concerns. Team building skills Time Management - Establishes priorities during routine daily operations, addressing time sensitive matters first, while also accomplishing day-to-day tasks and duties. Effectively triages tasks and events according to urgency level, impact on patients and outcomes desired under special conditions (e.g., during crises and emergencies). Makes choices that result in maximum completion of essential duties and minimum personal stress. PHYSICAL REQUIREMENTS: Medium Work: Exerting 20 to 50 pounds of force occasionally (up to 1/3 of the time), and/or; 10 to 25 pounds of force frequently (1/3 to 2/3 of the time), and/or; greater than negligible up to 10 pounds of force constantly (2/3 or more of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Respirator Fit Testing - Required HEARING/VISION: Hear and differentiate low volume sounds in order to make judgments regarding actions needed Hear alarm bells, verbal conversations, telephone voices and normal volume sounds Distance vision (clear vision at 20 feet or more) Depth perception (three-dimensional vision, ability to judge distances and spatial relationships) Color vision (ability to identify and distinguish colors) CONDITIONS OF EMPLOYMENT Annual flu shot Annual TB test (if applicable to your job location) Annual HLCs (Healthstream, formerly CBL)-Safety at Work and Corporate Compliance Maintain licensure/certification/registry/listing (if applicable to your job) JOB SUMMARY Accountable for operational throughput with patients, families, nursing staff and physicians, between departments and with outside agencies. Provides on-site problem solving for incidents, notifying/involving administrators and Directors as indicated. The AC coordinates nursing service with other hospital departments to achieve optimal patient care. Represents nursing administration and hospital administration during their absence. MAJOR WORK ACTIVITIES: Serves as a clinical resource to staff, providing advice and direction regarding treatments, medications, and specific policies and procedures. Collaborates with and serves as the representative of Hospital Administration and Department Directors. Investigates patient, family, physician, and staff concerns; determines validity and course of action, and resolves or forwards. Carries out assigned role during STATs, Codes and other emergency situations. Collaborates with the health care team for decisions on patient placement Collaborates with department charge nurses, admitting, and other departments to assure patient throughput. Completes bed/staffing assessments, collaborating with administrator on call in initiate/terminate patient triage. Collaborates with physicians/staff when patients are transferred or triaged. Provides direct patient care in select patient situations. Conducts periodic rounds to each unit. 30 % Serves as a consultant to hospital staff and outside agencies on operational issues. Promotes compliance to hospital policies and procedures through interpretation and enforcement with personnel, patients, relatives and community members. Provides interpretation and information regarding policies and procedures, including personnel processes. Directs staff to potential resources/equipment sources within hospital system or community. Responds to media and law enforcement inquiries. Collaborates with caregivers regarding ethical dilemmas, new procedures and chain of command interventions. 15 % Coordinates nursing services and assists leadership with staffing and scheduling issues. Evaluates census and patient care needs to determine status of staffing, adjusting schedules or assignments accordingly to ensure adequate patient care coverage, with a minimum of overtime usage, on a shift-by-shift basis. Coordinates resources to appropriately meet the staffing needs within the organization. Communicates appropriately to all stakeholders. Consults on patient assignments and staff utilization. Floats staff between departments and campuses. 20 % Supports organizational quality initiatives. Expert resource with respect to quality and safety standards. Supports and facilitates organizational quality initiatives. Recognizes opportunities for QI process facilitation and implements appropriate actions. 15 % Establishes a caring and therapeutic nurse/healthcare team/patient/significant other relationships. Recognizes communication barriers, identifies resources and establishes plans to resolve barriers to communication. Demonstrates respect for diversity and cultural differences in patient/significant others related to age, ethnicity, gender, religion, socioeconomics, education, personality, or other unique variable. Formulate individualized plans to address individual needs related to diversity, cultural difference or other unique variables. Advocates for the patient/significant other. Demonstrates skillful responses to customer needs based on particular context of the situation 10 % Demonstrates effective conflict resolution/negotiation skills. Promotes positive, supportive, and professional work environment free of disruptive behavior. Practices, in all professional relationships, with compassion and respect for the inherent dignity, worth and uniqueness of every individual. Follows Chain of Command for assistance with issues related to unresolved/problem-solving and/or conflict resolution. Provides, seeks and receives constructive feedback. Provides peer to peer feedback and seeks mediation as necessary. Promotes effective conflict resolution 10% WORKING CONDITIONS: Occurs over two-thirds of the time: Exposure to bloodborne pathogens Hazardous waste and/or toxic/caustic chemicals Fumes or airborne particles iCARE - COMMITMENTS TO CARE: Communication I will create and engage in conversations of possibility. o I will be open to innovation and creativity. o I will listen to understand. o I will bring ideas for solutions and be open to alternative ideas. o I will be open to constructive feedback. o I will not engage or listen to negativity or gossip. o I will be positive when speaking about Cone Health, my department, and my coworkers. o I will be approachable. o I will focus on behaviors, not the person, during conflict. Accountability I will honor my word. o I will do what I say when I say I will. o I will clean it up when I cant keep my word. o I will honor my work agreement. o I will be on the court instead of in the stands. o I will follow up in a timely manner on commitments and requests. o I will apologize when someone experiences less than excellent service. o I will take responsibility for my actions, decisions and performance. o I will protect patient safety (best practices: ex " hand hygiene). Respect I will assume the best of intentions and embrace differences. o I will collaborate and seek other peoples input. o I will demonstrate courtesy, compassion, and respect with my tone of voice and body language. o I will speak positively about Cone Health " managing up coworkers, physicians, departments, patients and visitors. o I will ask the person directly involved when I dont know. o I will include diverse skills, abilities, strengths, and backgrounds to create better outcomes. o I will care for myself while also respecting others. Empowerment I will own it, solve it, and celebrate it! o I will offer solutions when problems are identified. o I will share my input for decisions by participating in forums such as shared governance, town halls, employee engagement survey, brown bag discussions, employee councils, staff meetings, or directly with my manager. o I will take charge and do the right thing at the right time. o I will make decisions keeping a balance of service, quality, and cost in mind. o I will demonstrate Cone Health values. o I will seek opportunities to celebrate and have fun. o I will recognize good work. I have seen and reviewed the job description in its completed form and understand that I will be required to perform all functions listed if hired for this position. I recognize that, if hired, it is my responsibility to notify my manager as soon as possible if I am unable to perform any of the functions of my position for any reason. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Exceptional People Providing Exceptional Care! Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on. Extraordinary patient care is about being high-touch as well as high-tech. Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community! Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our Talent Acquisition team at 866-266-3767 to request an accommodation. Additionally, Cone Health invites interested deaf and hard of hearing applicants to use Video Relay Service (VRS).
Keywords: Cone Health, High Point , RN Administrative Coordinator/House Supervisor, Healthcare , High Point, North Carolina
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