Assistant Event Operations Manager
Company: Marriott Hotels Resorts
Location: Charlotte
Posted on: April 1, 2026
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Job Description:
Description JOB SUMMARY Communicates service needs to chefs and
stewards throughout functions. Totals charges for group functions,
and prepares and presents checks to group contacts for payment.
Verifies banquet rooms, restaurants, and coffee breaks are ready
for service. Verifies proper centerpieces are displayed on every
table. Inspects the cleanliness and presentation of all china,
glass, and silver prior to use. Checks in with guests to verify
satisfaction. Sets tables according to type of event and service
standards. Communicates additional meal requirements, allergies,
dietary needs, and special requests to the kitchen. Maintains
cleanliness of work areas throughout the day. Supports compliance
with brand standards and legal obligations. Supports and leads
shift teams to provide consistent, high quality service.
Coordinates and leads daily stand-up meetings, pre-shift meetings
and pre and post-meal briefings. Communicates performance
expectations and trains staff in processes. Assists more senior
managers in completion of financial and administrative duties.
Strives to continually improve guest/event and employee
satisfaction and maximize financial performance. CANDIDATE PROFILE
Education and Experience • High school diploma or GED or 2-year
degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
2 years experience in food and beverage, culinary, guest services,
front desk, housekeeping, or related professional area. OR • If no
standard educational background, at least 3 years of experience in
two of the following areas of hospitality to include food and
beverage, culinary, guest services, front desk, housekeeping, or
related professional area. Preferred • Experience running a shift,
scheduling, Performance Manage PAF's, Problem Solving, Running
Day-to-Day Operation, Hospitality Skills. CORE WORK ACTIVITIES
Management of Event Operations associated with Banquets, Event
Services • Verifies meeting and event rooms/space are set according
to event documentation (Banquet Event Orders, resumes, etc.) and
customer requirements. • Leads shifts and actively participates in
the servicing of events. • Adheres to and reinforces all standards,
policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.). •
Assists in maintaining the inventory of function room amenities
(e.g., pads, pens, candy, water service) and other controllable
supplies. • Attends and participates in all pertinent meetings
(e.g., Daily Stand Up, BEO, Staff, Forecast, Department and
Intradepartmental). • Attends pre-event/pre-convention meetings as
needed to understand group needs. • Communicates critical
information to the Banquet, Event Services and Event Technology
teams. • Conducts room function inspections prior to each event to
ensure the room is set according to specifications. • Delegates
tasks to ensure room sets are "on time" and meet Event Management
Standards. • Verifies employee awareness of the event phase portion
of the Event Satisfaction Survey and Guest Satisfaction Scores. •
Maintains attendance log for Banquet, Event Service and Event
Technology employees. • Manages departmental inventories and assets
including par levels and maintenance of equipment. • Orders
supplies for the department (e.g., china, glass, silver, buffet
equipment, and other service equipment needs). • Schedules Banquet
and Event Service staff to forecast and service standards, while
maximizing profits. • Utilizes banquet beverage tools to guide
banquet beverage supervisor in controlling liquor costs, managing
the banquet beverage perpetual inventory and requisitioning liquor.
• Practices and executes brand specific meeting services program
per Brand Standard (Redcoat Program, PlumPerfect Program, etc.) •
Assists with the Event Technology/Audio Visual team when necessary
in order to ensure customer satisfaction. • Works with Event
Planning team to verify flawless delivery of events. Leading Teams
in Day-to-Day Activities Holding Teams to High Work Standards while
Modeling those Standards • Verifies knowledge and understanding of
OSHA regulations are up to date. • Creates and nurtures a hotel
environment that emphasizes motivation, empowerment, teamwork,
continuous improvement and a passion for providing service. •
Participates in department meetings by communicating a clear and
consistent message regarding the departmental goals to produce
desired results. • Participates in the development and
implementation of corrective action plans. Providing Exceptional
Customer Service • Encourages employees to provide excellent
customer service within guidelines. • Handles guest problems and
complaints, seeking assistance from manager as necessary. •
Interacts with guests to obtain feedback on product quality and
service levels; effectively responding to and handles guest
problems and complaints seeking assistance from manager as
necessary. • Meets and greets guests. • Understands the impact
Banquet, Event Service and Event Technology operations has on the
overall success of an event and manages activities to maximize
customer satisfaction. Assisting in Human Resource Activities •
Identifies the developmental needs of others and coaches, mentors,
or otherwise helps others to improve their knowledge or skills. •
Participates in the employee performance appraisal process,
assisting with the completion of annual performance reviews. •
Supports training when appropriate. • Assists as needed in the
interviewing and hiring of employee team members with the
appropriate skills. • Schedules employees to ensure shift coverage
and meet business demands and productivity goals. At Marriott
International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We
actively foster an environment where the unique backgrounds of our
associates are valued and celebrated. Our greatest strength lies in
the rich blend of culture, talent, and experiences of our
associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis
protected by applicable law.
Keywords: Marriott Hotels Resorts, High Point , Assistant Event Operations Manager, Hospitality & Tourism , Charlotte, North Carolina
