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College Graduates - Business Systems Analyst, Master Data Systems

Company: Starbucks
Location: High Point
Posted on: September 7, 2018

Job Description:

This job contributes to Starbucks success by providing business
expertise in identifying and designing improvements on application(s) or
database system(s) for a specific business unit or department. Provides
user support and troubleshooting, input on business requirements, system
and process enhancement support and documentation, system maintenance,
and partner training.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited
to the following:

- Acts as contact for all users on system issues or problems.
Troubleshoots, identifies and tracks software and hardware issues to
ensure resolution and keep systems operational. Develops
recommendations and coordinates issue resolution with Information
Technology (IT) and outside service providers based on business
unit priorities. Documents and communicates problem resolution.
- Analyzes current processes, tools, system or database and makes
recommendations for development, improvement or simplification. Acts
as a subject matter expert in cross-functional teams to provide
recommendations on new initiatives or projects. Assesses benefits to
be derived from systems improvements and quantifies impact to
business unit.
- Collaborates with business group management to develop appropriate
training materials to support the needs of the functional area.
Provides on-going end-user systems training to ensure continued and
correct use of application and to roll out new tools and procedures.
- Gathers and documents business requirements. Helps design and
develop new and improved processes, tools and system enhancements to
support business unit requirements. Participates with IT developers
in testing for system fixes, new releases and enhancements, changes
and implementations, in order to ensure functionality and
user acceptance.
- Maintains the integrity and the functionality of business unit
systems by performing system and database maintenance. Monitors
system performance; analyzes problems and recommends solutions.
Monitors usage, practices, trends to identify potential problems.
Maintains systems configurations, documentation and procedures, such
as user setups and interface administration for departmental
computing or non-enterprise systems. Researches, design and
schedules standardized reports or create adhoc reports or data
queries to support the business unit. Maintains standardized reports
currently in production. Maintains a log of completed and ongoing
system changes.
- Works with IT partners, functional analysts and vendors on medium
projects to coordinate system enhancements. Tracks project progress
and provides updates to impacted parties. Communicates new system
functionality to department and assists users in
understanding implications.

Keywords: Starbucks, High Point , College Graduates - Business Systems Analyst, Master Data Systems, Hospitality & Tourism , High Point, North Carolina

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