Technology Client Support Manager

Company: GXO
Location: High Point
Posted on: November 12, 2021

Job Description:

We're always looking for talented individuals at all levels, who can deliver the caliber of service our company requires. As the Technology Client Support Manager, you will oversee a team of business analysts focused on the IT requirements of our clients. If you're looking for a growth opportunity, join us at GXO.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.What you'll do on a typical day:

• Serve as project manager for system implementations, upgrades and support
• Define business problems and their system solutions, including analyzing alternatives and ROI
• Plan schedules, manage budgets, interface with users, develop implementation plan documents, manage implementations, configure systems, train users and provide post-implementation support
• Provide customer support management for internal and external clients according to the company's customer management process
• Determine new business opportunities with existing clients and develop proposals for additional servicesWhat you need to succeed at GXO:At a minimum, you'll need:
  • Bachelor's degree or equivalent related work or military experience
  • 5 years of experience developing and implementing warehouse management systems
  • Experience in project management of large cross-functional implementations
  • Implementation and support experience with web-based applications such as EXceed 4000, order management applications, LPS 2000, ConnectShip, ChainLink, i2's transportation suite and Logility Voyager
  • Supply chain management, warehousing and distribution experience
  • Experience using formal systems development methodologies and project management practicesIt'd be great if you also have:
    • Master's degreeBe part of something big.XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Keywords: GXO, High Point , Technology Client Support Manager, IT / Software / Systems , High Point, North Carolina