Business Analyst - Strategic Platforms

Company: First Horizon
Location: Raleigh
Posted on: January 3, 2026

Job Description:

Location: On site at Memphis, TN; New Orleans, LA; Raleigh, NC; Charlotte, NC; Jacksonville, FL. Work Location Requirement: This role requires associates to work in person at a First Horizon Bank location within the bank’s operational footprint. Remote or hybrid work is not offered for this position. Position Overview: First Horizon Bank is seeking a detail-oriented and collaborative Business Analyst to support the ongoing development, enhancement, and optimization of our nCino lending solution. The ideal candidate will be passionate about improving digital processes and client experience, with experience in banking, lending processes, and supporting technology platforms such as nCino or Salesforce. Key Responsibilities: Serve as a liaison between business associates (including line of business, credit, and risk teams) and technology partners for the nCino lending platform Gather, analyze, and document business requirements and translate them into clear technical solutions for developers Map out current lending workflows and identify opportunities for process improvements, automation, and optimal use of the nCino platform Facilitate discussions, requirements workshops, and feedback sessions with associates and stakeholders to ensure the platform aligns with business objectives and enhances the experience for our clients Develop use cases, user stories, and business process documents to guide system enhancements or new feature deployments Support testing activities, including test case creation, system validation, and user acceptance testing for nCino updates Assist with change management, training, and documentation to support successful system adoption by associates Monitor platform performance and generate reports to track key metrics, user adoption, and issue resolution Required Qualifications: Bachelor’s degree in Business, Information Technology, Finance, or a related field. Minimum 3 years of experience in business analysis, preferably within the financial services industry Prior experience working with nCino, Salesforce, or other digital lending systems is strongly preferred Solid understanding of commercial or consumer lending operations, regulatory considerations, and client experience best practices Exceptional analytical, problem-solving, and communication skills Proficiency with requirements documentation, workflow mapping, and data analysis tools Experience working in Agile/Scrum environments is a plus Preferred Qualifications: Experience with process improvement initiatives, system implementations, or technology-driven change management in a banking environment Familiarity with project management and collaboration tools such as JIRA, Confluence, etc. Proficient in advanced Excel functions, Word, and PowerPoint About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nations best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor

Keywords: First Horizon, High Point , Business Analyst - Strategic Platforms, IT / Software / Systems , Raleigh, North Carolina