Senior Integrations Solutions Engineer
Company: Pendo.io
Location: Raleigh
Posted on: January 8, 2026
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Job Description:
We are seeking a Senior Integration Solutions Engineer to
architect and deliver next-generation automation and AI-driven
integrations across Pendo’s enterprise ecosystem. This role blends
traditional iPaaS expertise with emerging agentic AI automation,
leveraging tools like Workato Agentic Studio, Zapier, Gemini,
ChatGPT, and other low-code/no-code and LLM-based platforms to
create intelligent, scalable, workflows that accelerate business
outcomes. Role Responsibilities • Design, implement, and maintain
intelligent integrations between Pendo and enterprise SaaS
platforms using iPaaS and AI automation platforms (Workato
preferred, including Workato Agentic Studio, Zapier, n8n, or
similar). • Build and orchestrate AI-powered automations that use
Gemini, ChatGPT, Workato Agents, and/or APIs to enrich data,
generate insights, and enhance workflow decision-making. • Partner
with internal business units to lead discovery and design sessions,
identifying automation opportunities and assessing integration
scope, feasibility, and ROI. • Prototype and deploy LLM-powered
solutions, including contextual chatbots, document summarization
agents, and automated data quality checks. • Troubleshoot and
resolve integration or AI automation issues using diagnostic tools
such as curl, Postman, API logs, and platform-specific monitors. •
Ensure secure and compliant authentication flows (OAuth, tokens,
client credentials) across all systems. • Proactively monitor
integration performance, reliability, and model accuracy, applying
observability best practices. • Maintain comprehensive
documentation of integration and automation designs,
configurations, and troubleshooting steps for IT and internal
stakeholders. • Contribute to the continuous improvement of
integration and AI governance, including standards, templates, and
reusable components. Requirements • Hands-on experience with iPaaS
platforms (Workato strongly preferred; Tray.io, Zapier, n8n, or
similar acceptable). Experience with Workato Agentic Studio or
comparable AI automation tools integrating LLMs into workflows. •
Familiarity with ChatGPT, OpenAI API, and prompt engineering
principles for task automation and data enrichment. • Strong
technical background with experience in APIs, web protocols
(HTTP/HTTPS), and data formats (JSON, XML). Solid understanding of
authentication protocols (OAuth 2.0, API tokens, client
credentials). Proficiency with diagnostic and monitoring tools
(curl, Postman, API logs, or equivalent). • Excellent
problem-solving and analytical skills; able to bridge business
needs with technical execution. • Strong documentation and
communication skills, capable of translating technical concepts for
non-technical audiences. • Collaborative mindset with a passion for
process automation and AI innovation across business units. Pendo
Description: Pendo was founded in 2013 by former product managers,
who combined their heads and hearts to build something they wanted
but never had as product managers a simple way to understand and
attack what truly drives product success. Our mission is to improve
societys experience with software. Come join one of the
fastest-growing startups, supported by best-in-class institutions
like Battery Ventures, Salesforce Ventures, Spark Capital and
Meritech. You will gain experience in a diverse and exciting set of
technologies and clients and have a real impact on Pendos future.
Our culture is passionate, dynamic, and fun.
Keywords: Pendo.io, High Point , Senior Integrations Solutions Engineer, IT / Software / Systems , Raleigh, North Carolina
