Service Desk Technician
Company: Six Flags Corporate
Location: Charlotte
Posted on: January 31, 2026
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Job Description:
Overview: Six Flags is seeking a Service Desk Technician at our
office in Charlotte, NC . This position is responsible for
installing, configuring, and upgrading desktop, laptop, and
equipment. Also will be responsible for diagnosing and
troubleshooting hardware and software problems. Performing network
adminsitration/maintenance with active directory. Monitors network
and servers. Responds to helpdesk calls and tickets in a timely
manner. Responsibilities: Providing support to users and being the
first point of contact. Answering the Helpdesk line to assist
end-users with questions and problems related to Hardware, Software
and Network related inquiries. Utilize the helpdesk system, emails,
and over the phone communication for response to end users.
Install, configure, support, update and manage desktops, laptops,
tablets, mobile devices and maintains computer software and
hardware to ensure usability for end-users. Troubleshoot and
diagnose problems related to desktop, laptop, POS, networks,
cameras and mobile devices. Troubleshooting includes both in-person
and remote via Remote Monitoring and Management software. Escalate
unresolved issues to next level support personal for completion.
Assists the engineering team with network, camera, and access
control troubleshooting, diagnosis, and resolution. Assists with
configuration, and testing of new hardware and software
implementations. Monitor use of systems or applications to ensure
efficient utilization. Qualifications: Associate's
degree/vocational or technical school required. Bachelor's degree
in IT preferred. At least 2 years of work-related experience
required. Solid knowledge of basic networking and Windows operating
systems. Ability to pass a background check, if 18 years of age or
older, which may include, but is not limited to, credit, criminal,
DMV, previous employment, education and personal references, per
Company policy, unless prohibited by federal, state, or provincial
law. Ability to work nights, weekends, and holiday periods to meet
business needs. Must possess a valid Driver's License.
Keywords: Six Flags Corporate, High Point , Service Desk Technician, IT / Software / Systems , Charlotte, North Carolina
