Network Technical Support Technician
Company: Elevate Textiles
Location: Mount Holly
Posted on: April 1, 2026
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Job Description:
Elevate Textiles is hiring a full-time On-Site Network Technical
Support Technician. This position will primarily support our
facilities in Gaston County, NC, with occasional support in
Charlotte, Burlington, and other locations in the general area. The
role is focused on networking skills (Cisco/Meraki) to support
switches, wireless, and firewall infrastructure, while also
requiring strong front-line support skills for Windows
environments. Experience with servers and VMware is a plus. The
ideal candidate will have a proven track record in troubleshooting
network and desktop issues, supporting end users, and working with
enterprise IT systems. We are seeking someone with excellent
interpersonal skills, a strong work ethic, high character, and
exceptional problem-solving ability. Responsibilities Support and
maintain network infrastructure, including Cisco/Meraki switches,
access points, routers, and firewalls. Investigate and resolve
connectivity, VPN, VLAN, WiFi, and performance issues in a
multi-site hybrid environment. Install, configure, maintain, and
replace computers, peripherals, and network gear. Serve as a
support technician for desktop and end-user issues (Windows,
Microsoft Office, Microsoft 365). Troubleshoot and resolve PC
hardware/software issues and provide user-level support. Provide
training and guidance to end users on hardware and software use.
Work closely with the Service Desk to track and resolve incidents,
following established procedures and change-control policies.
Escalate complex technical issues to higher-level teams as needed,
while maintaining ownership of resolution. Monitor system and
network performance, ensuring security and reliability. Participate
in project-based work such as system upgrades, network
improvements, and proof-of-concept testing. Education & Experience
2–4 year degree in IT, MIS, Computer Science, or related field (or
equivalent experience). Hands-on experience with Cisco and Meraki
switches, wireless controllers, and related networking equipment.
Knowledge of networking fundamentals: OSI model, VLANs, VPNs, WiFi,
and firewalls. Solid experience in desktop support within a
corporate environment. Experience with Microsoft Windows Server,
Active Directory, and VMware virtualization (preferred).
Familiarity with SAN storage and Azure networking is a plus.
Relevant certifications preferred (CompTIA A, Cisco/Meraki, CCNA).
Skills & Abilities Motivated self-starter with a strong work ethic.
Excellent customer service and interpersonal skills; able to
communicate effectively with end users and technical teams. Strong
organizational and time management skills with the ability to
prioritize multiple tasks. Ability to coordinate and collaborate
with global IT teams including infrastructure, security, and
applications. Experience assisting with project planning,
implementation, and testing of IT solutions. In-depth support
skills for Microsoft Windows operating systems, Microsoft Office,
and Microsoft 365. Ability to follow change management processes
and adhere to cyber-security requirements. Demonstrated ability to
ensure IT systems and networks meet business requirements for
usability and performance.
Keywords: Elevate Textiles, High Point , Network Technical Support Technician, IT / Software / Systems , Mount Holly, North Carolina
