Production Operations Specialist
Company: Bank of America
Location: Charlotte
Posted on: April 1, 2026
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Job Description:
Job Description: At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. We do this by driving Responsible Growth and
delivering for our clients, teammates, communities and shareholders
every day. Being a Great Place to Work is core to how we drive
Responsible Growth. This includes our commitment to being an
inclusive workplace, attracting and developing exceptional talent,
supporting our teammates’ physical, emotional, and financial
wellness, recognizing and rewarding performance, and how we make an
impact in the communities we serve. Bank of America is committed to
an in-office culture with specific requirements for office-based
attendance and which allows for an appropriate level of flexibility
for our teammates and businesses based on role-specific
considerations. At Bank of America, you can build a successful
career with opportunities to learn, grow, and make an impact. Join
us! Job Description: This job is responsible for being the first
point of contact for requests or service failure incidents and
maintaining stability for a portfolio of applications. Key
responsibilities include performing initial investigations,
mitigating impacts through routines and engaging in triages,
responding to user requests, and working with technology teams to
identify, troubleshoot, and resolve issues. Job expectations
include following well defined Standard Operating Procedures (SOPs)
and partnering with experts to improve service levels by proposing
changes to monitoring, alerting, and configuration. Overview: The
Production Operations Specialist is the first point of contact for
users as it relates to requests or a failure of a service; as well
as being responsible for maintaining the stability for a portfolio
of applications. This role will work closely with users and other
technology teams to identify, troubleshoot, and resolve issues.
This role may perform initial investigation, take direct action
mitigate impacts whenever possible through established routines,
participate in tri ages, and respond to requests from users. This
role may be responsible for providing end to end management of
application access services. The role follows well defined Standard
Operating Procedures (SOPs) and may propose changes to monitoring,
alerting and configuration to improve the service levels and works
closely with respective subject matter experts. Responsibilities:
Monitors and supports application components and related
infrastructure, acts as the first point of contact for users, and
responds to alerts regarding potential production incidents
Interprets and monitors dashboards, tools, and reports in order to
proactively identify and address potential issues prior to
production impact, escalating issues to senior team members or
subject matter experts as needed Performs environment routing and
cycling, implements splash pages, and conducts user ID
administration access provisioning/deprovisioning (additions,
modifications, deletions) for applications Works with technical
partners to generate status updates, create technical detail for
awareness communications, such as infrastructure, application and
client impact, and component points of failure, and schedules
follow up meetings Partners with change and release teams to
support implementations and proactively identify potential issues
resulting from changes Tracks incidents and requests in a defined
system, executes procedures reliably, fulfills requests from
business users and operations, and escalates issues as needed to
solve incidents quickly Keeps operational procedures updated and
provides data that adheres to documentation requirements and audits
Provide 24 x 7 first point of contact for users, monitoring and
support of application components and related infrastructure
Respond to alerts regarding potential production incidents Perform
analysis using monitoring tools and reports in order to proactively
identify and address potential issues prior to production impact.
Interprets monitors and dashboards Escalate to senior members of
team OR subject matter experts (SMEs) as needed for issue
resolution Perform environment routing, cycling, and implementation
of splash pages Partner with change and release teams to support
implementations and proactively identify potential issues resulting
from changes Perform user ID administration access provisioning /
de provisioning (additions, modifications, deletions) for
applications Fulfill requests from business users and operations
Track Incidents and requests in a defined system Capture knowledge
to keep operational procedures updated Provide data and adhere to
documentation requirements and audits Execute procedures reliably
and escalate appropriately to solve incidents quickly Work with
technical partners to generate status updates and technical detail
for awareness communications and schedule reconvene follow ups
Required Skills 2 years of experience in WebSphere troubleshooting
in Linux, networking and following applications from login to
activation Unix background and experience supporting Java
applications on a WebSphere platform Proven leadership skills with
record of excellent workmanship, dedication, and ownership LEADS BY
EXAMPLE, others look to you for expertise PROACTIVE TEAM MEMBER
with a history of leading, implementing and documenting process
improvements and automation SELF-STARTER with the ability to
multi-task and prioritize workload The ability to COMMUNICATE
CLEARLY and effectively (Verbally and Written) with the business
and teammates Be flexible in providing occasional on-call
rotational support, including off-hours and weekends Desired Skills
Bachelor’s degree preferably in a Computer Science or related field
Working experience on UNIX Application Environments: WebSphere,
JBOSS, etc. Understanding of web application architecture Ability
to troubleshoot and analyze issues with failed deployments Good
Database experience – Comfortable using/understanding SQL Skills:
Adaptability Analytical Thinking Influence Production Support Risk
Management Collaboration Result Orientation Solution Delivery
Process Business Acumen Stakeholder Management Shift: 1st shift
(United States of America) Hours Per Week: 40 Pay Transparency
details US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3
(NJ2130) Pay and benefits information Pay range $80,700.00 -
$128,300.00 annualized salary, offers to be determined based on
experience, education and skill set. Discretionary incentive
eligible This role is eligible to participate in the annual
discretionary plan. Employees are eligible for an annual
discretionary award based on their overall individual performance
results and behaviors, the performance and contributions of their
line of business and/or group; and the overall success of the
Company. Benefits This role is currently benefits eligible. We
provide industry-leading benefits, access to paid time off,
resources and support to our employees so they can make a genuine
impact and contribute to the sustainable growth of our business and
the communities we serve.
Keywords: Bank of America, High Point , Production Operations Specialist, IT / Software / Systems , Charlotte, North Carolina
