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Work from Home CSR Agent

Company: Randstad
Location: jamestown
Posted on: May 3, 2021

Job Description:

Work from Home CSR Agent

**job details:**

+ location:Jamestown, NC (remote)

+ salary:$11 per hour

+ date posted:Friday, March 26, 2021

+ experience:Experienced

+ job type:Temp to Perm

+ reference:AB_3590556

**job description**

Work from Home CSR Agent

THIS POSITION IS A VIRTUAL POSITION THAT WILL PROVIDE EQUIPMENT FOR YOU. Position: Customer Service Representative Location: Work-From-Home This role will be a work-from-home position! Hours of operation: Monday-Friday 7am-7pm EST Saturday 8am-5pm EST (Training is 8am-5pm EST. You will receive your schedule at the end of training, which will be a 40 hour work week, and may be 5 eight hour days or 4 ten hour days) Pay: $11hr *

Responsibilities

Provide excellent customer service while taking 100-120 calls per day (approx.. 15 customers/hour)

Excellent communications and listening skills

Handle high volume of inbound transactions across multiple channels with a high acumen towards product, process and support

Answer billing questions for customer utility or phone bills

Ability to handle a variety of customer calls, including irate customers

Proactively educate customers on products and current promotions

Identify customer needs and concerns while offering award winning solutions in order to create satisfied and repeat customers

Possess strong soft skills, multi-tasking and ability to problem solve are essential in this role

**Requirements:**

**-** At least 18 years old

-Authorized to work in the U.S.

-High school diploma or equivalent

-Must be willing to submit to a background check and drug test

-Ability to type 30 WPM

-At least 1 year of experience in a call center

Skills

+ Call Center Support (1 year of experience is required)

+ Telephone Etiquette

+ Typing Skills

+ Customer Service (1 year of experience is required)

+ Basic Computer Skills

+ Active Listening

Education

+ High School (required)

Qualifications

+ Years of experience: 1 year

+ Experience level:Experienced

Shift: First

Working hours: 7 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Keywords: Randstad, High Point , Work from Home CSR Agent, Other , jamestown, North Carolina

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