Company: Southern States Cooperative, Inc.
Posted on: May 3, 2021
This job description is a summary of essential job functions
necessary for the satisfactory performance of this position.
Reasonable accommodation may be made to enable those with
disabilities to perform the essential job functions. Job functions
may vary by location.
Provides customers with friendly and efficient customer service
while processing check-out, exchange and return transactions.
Utilizes point of sale equipment effectively and ensures accuracy
of transactions. Proactively provides information to customers on
products and store events. Monitors and maintains front end
according to facility procedures to ensure a welcoming and secure
Essential Job Functions
- Efficiently process checkout, exchange and return transactions
utilizing point of sale equipment, including: cash registers, hand
held scanners and credit/debit card terminals. Accurately handle
cash and make change. Process sale items, coupons and other
discounts as necessary and according to terms. Follow facility
checkout guidelines and standard operating procedures at all times
to ensure fast, accurate and safe service.
- Greet customers in a welcoming and professional manner. Utilize
customer-focused interpersonal skills, including: smiling, making
eye contact, meeting them in the check-out aisle when possible,
helping lift products from carts as appropriate, providing
undivided attention, acknowledging they will be assisted soon if
waiting during another transaction, and thanking each one for their
- Proactively identify opportunities to assist customers and
facilitate efficient service. Assess the need for loading
assistance, recognize the formation of lines, resolve pricing and
merchandise inquiries, utilize product knowledge to make genuinely
helpful recommendations and identify selling opportunities.
Escalate complex issues to store leadership for assistance.
- Answer incoming telephone calls from customers in a
professional and courteous manner. Provide information regarding
order status, product availability, current sales, promotions and
- Monitor entrances and exits in an effort to promote store
safety, security and minimize merchandise loss. Request receipt or
proof of payment in keeping with facility procedures. Escalate
potential security concerns to store leadership.
- Provide product merchandising support. Replenish merchandise,
face products on shelving, update signage and shelf labeling to
ensure a neat and professional presentation according to facility
- Perform daily housekeeping duties according to facility
procedures to ensure a neat, clean and welcoming shopping
- May provide assistance with a variety of other functions to
support the team, including daily recovery of aisles, storefront
and/or warehouse inventory, loading customer vehicles, facility
housekeeping and maintenance, and customer support. Functions and
frequency will vary by location.
- Work safely as to not cause harm to yourself, customers,
co-workers, equipment, or inventory. Utilize Personal Protective
Equipment (PPE) as required. Operate all equipment according to SSC
policy and government regulations. Comply with OSHA regulations,
Southern States Environmental Health and Safety (EHS) standards,
work rules and policies.
- Perform all other job functions as assigned.
Education: Requires a High School Diploma or General Education
Degree (GED). Prefer additional coursework in agriculture, plant
science, animal science, or a related field.
Experience: Prefer 6 months of experience in a retail
environment providing excellent customer service and operating
point of sale equipment. Prefer experience in agribusiness or a
related field. Previous Southern States work experience a plus.
- Able to learn and consistently demonstrate knowledge of
facility guidelines and standard operating procedures for handling
cash and utilizing point of sale equipment
- Able to learn and effectively apply knowledge of a variety of
store merchandise in order to correctly answer general customer
questions and make recommendations
- Able to add, subtract, multiply, divide and calculate
percentages using whole numbers, common fractions and decimals
- Attention to detail to perform check-out, exchange and return
transactions, handle cash accurately and maintain awareness of
merchandise to reduce incidences of loss
- Able to consistently demonstrate customer-focused interpersonal
skills, communicate in a positive and professional manner and
resolve complaints effectively
- Able to speak, read, write the English language in a proficient
- Able to work extended hours to meet business demands
Primarily performs essential job functions indoors in a climate
controlled environment. Occasionally works outdoors when assisting
customers or accessing merchandise. May not be protected from
May be exposed to hazards including:
- Drafts, temperature changes and wet floors due to facility
doors opening during adverse weather and the merchandising and care
of plant material
- Merchandise, supplies and tools with sharp edges or containing
- Dust, odors, fumes and hazardous chemicals associated with
sales and storage of dry and liquid fertilizers, crop protectants
and other agricultural, residential, animal care and home care
- Moving mechanical parts and vehicles, vibrations and electric
- Noise levels where hearing protection is optional per PPE
Schedule requirements will vary based on location. Extended
hours and/or alternate work schedules may be required. Ability to
report to work on time and in adverse weather conditions is
Physical Activities & Requirements
- Continuously bend and stoop; manual dexterity (fingers and
hands), handle and utilize repetitive hand motion with point of
sale terminal equipment, merchandise, and tools; reach with arms
and hands for extended periods; stand and walk for extended
periods, at times may be on concrete or uneven surfaces; utilize
eye/hand coordination; twist back and neck. Pull, push, lift, carry
up to 50 pounds.
- Frequently climb, crouch, stack, and sweep. Pull, push, lift,
carry 50-80 pounds.
- Occasionally balance, kneel and shovel. Pull, push, lift, carry
Must be able to speak to co-workers and customers regarding
operations and safety. Must be able to hear customer service phone
calls, hand held radio, equipment and vehicle sounds. Specific
vision abilities required by this position include: close vision,
distance vision, color vision, peripheral vision, depth perception
and the ability to adjust focus.
Tools & Equipment
Point of sale equipment including cash register, hand held
scanner, credit/debit card terminal, telephone, hand held radio,
computer, printer, scanner, copier, fax machine, writing
instrument, reports, logs, spreadsheets, merchandising diagrams and
other tools and equipment as determined by specific location.
Southern States Cooperative is an Equal Opportunity Employer and
does not discriminate against individuals based on their race,
color, religion or belief, national or ethnic origin, sex
(including pregnancy), age, disability, sexual orientation, gender
identity, veteran status, family medical history or genetic
information, or any other status protected by federal, state or
local laws or regulations.
The above statements are intended to describe the general nature
and level of work being performed by employees assigned to this
job. They are not intended to be construed as an exhaustive list of
all responsibilities, functions and skills required for this job.
Functions and requirements may change at any time with or without
Keywords: Southern States Cooperative, Inc., High Point , Cashier (Part-Time), Other , Asheboro, North Carolina
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