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Company: Generis Tek Inc.
Location: High Point
Posted on: May 3, 2021

Job Description:

We have a Contract role Service Coordinator with our client location High Point NC. Please let me know if you or any of your friends would be interested in this position.

Service Coordinator- JCI2JP00006614- High Point NC
Location : 4189 Eagle Hill Drive High Point NC
Duration : 1 year contract

  • High School or equivalent 3 years experience in customer service/dispatching
  • . Proficient with computers, Windows applications (Oracle experience a plus)
  • .The qualified candidate will be an integral part in the continued success and growth of the Service Department.
  • This position requires a high energy level with a focus toward customers and a strong desire to succeed.
  • Good organizational skills, attention to detail and excellent communication skills are required.
  • Scheduling general service calls, preparing and invoicing service calls.
  • Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspectionsDuties:
  • schedule customer phone requests for service in the ACE system.
  • Communicate with our Service Resource Center for all service calls.
  • Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
  • Reassign work as needed, making judgments based on current workloads & priorities
  • . Regular contact of customer to communicate status changes.
  • Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
  • Validate and perform invoicing transactions for service calls in ACE daily. Completed service calls to be invoiced within 48 hours.
  • Maintain confidentiality of customer and employer information at all times.

If you are interested in this opportunity, please email your resume at jobs@generistek.com and include posting21-00302 in your application. also, you can call us at 630-576-1928 and to discuss this position detail.
About Generis Tek: generis tek is a boutique it/professional staffing based in Chicagoland. we offer both contingent labor & permanent placement services to several fortune 500 clients nationwide.
our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. our fundamental success lies in understanding our clients specific needs and working very closely with our consultants to create a right fit for both sides. we aspire to be our clients most trusted business partner.

Keywords: Generis Tek Inc., High Point , Coordinator, Other , High Point, North Carolina

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