Work from Home Customer Service Associate - Healthcare (North Carolina) 052021 (High Point)

Company: Skybridge Americas
Location: High Point
Posted on: May 3, 2021

Job Description:

Question, are you someone who enjoys doing outreach calls and would like to become a wellness advocate at the same time? Are you persuasive and able to overcome objections?Launch a rewarding career in one of the most coveted industries today! Read on if you think you have the qualities mentioned above!We are looking for sales-driven individuals that value positive customer experiences and providing great service and effective pitch on every call. If you are strong-willed and enjoy making a positive difference in the lives of people, we need you on our team!!Open to applicants in the following states: NC, SC, TX, GA, IN, WI, OHThe OpportunityAs a Customer Care Representative supporting our Healthcare Provider client, you will be responsible for promoting the benefits and scheduling of health risk assessments with members of health insurance plans. These assessments are designed to educate, inform and encourage patients and family members to participate in this program to improve their overall health and quality of life. Here's what we are looking for you to do:* Make warm outbound calls to encourage health plan members to schedule healthcare-related in-home and virtual assessment* Provide education on the benefits of health risk assessments and overcome objections* Accurately and concisely document customer feedback and special needs in a computer-based system* Identify and address member issues by providing additional information as needed* Provide a second-to-none customer experience with enthusiasm and professionalismQualifications:* Strong communication skills, both oral and written* Naturally persistent and persuasive.* Ability to manage resistance* Excellent data entry skills and the ability to navigate multiple computer screens while on the phone* Experience in a metrics-driven, performance environment preferred* Outbound call center experience preferred* 6 to 12 months sales or soft sales experience preferred* High school diploma, GED or equivalent* A home space free of background noise and interruptionsBasic Technical Requirements:* Reliable internet speed and broadband connection (20 Mbps download, 5 Mbps upload)* Windows 8.1 or newer Windows Desktop Operating System only (Windows 10 preferred)* Must either have:* A Windows operated laptop plus 2 extra computer monitors or...* A Windows operated desktop plus 1 extra monitor* A good quality USB headset with a mute button is required for online training and handling live customer calls.The Rewards* The convenience of working out of your home!* A comprehensive fully paid training online with live instructors* A leadership team that wants you to be successful and knows when we work together, we can accomplish a lot* A fun and engaging environment where you can connect and celebrate with your co-workers.* A suite of benefits that includes medical, dental, vision and short-term disability as well as an employee assistance program* Paid vacation time* Growth opportunities* A feeling of accomplishment when you make the difference in a customer's day!Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Keywords: Skybridge Americas, High Point , Work from Home Customer Service Associate - Healthcare (North Carolina) 052021 (High Point), Other , High Point, North Carolina