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Customer Service

Company: Bosch
Location: High Point
Posted on: June 6, 2021

Job Description:

**Company Description**

**CHANGING THE MARKET FOREVER**

At **Diablo/Freud** a division of the Robert Bosch Tool Corporation, we know that every career matters. Which is why you should conduct yours on a grand scale. Located in High Point, North Carolina and Atlanta, Georgia, we are an integral part of a multinational engineering and electronics organization and the largest privately held employer in the world.

Diablo/Freud is the industry-leading manufacturer of premium cutting tools and abrasives. Freud manufactures two brands of cutting tools: Freud Tools for the woodworker www.freudtools.com ) and Diablo Tools for the professional construction and remodeler market www.diablotools.com ).

**Freud America, Inc. is headquartered in High Point, NC and is the home of our North American Distribution Center as well as most corporate functions.**

Diablo/Freud is the only manufacturer of woodworking tools in the world that produces its own MicroGrain Carbide with titanium, called TiCo, a high-density combination of titanium and cobalt. By producing their own carbide, Freud has the unique ability to formulate each tool for each specific application, thereby maximizing the cutting life and performance of the tool. Freud's full line of high-quality woodworking tools includes saw blades, router bits, shaper cutters, and more.

**Diablo/Freud** is looking for an **extroverted,** **highly motivated, and driven individual** with 3-5 years of Inside Sales and Customer Service experience with a competitive fire to fill our Inside Sales and Customer Service Role. The desire to learn, develop, and establish a long-term career is critical. Basic knowledge of construction products and power tools is necessary, however we provide a world class, hands-on training for all candidates regardless of previous experience. We offer a tremendous career track in sales and marketing focused on growth for our employees.

Guided by the principles of founder Robert Bosch, we offer a setting where social and environmental responsibility are part of our corporate DNA. Always mindful of our impact on the future, we are committed to sustainability, paying it forward, giving back, and lifelong learning. These are but a few of the reasons why our parent company has more than 400,000 associates and a legacy of success spanning 135+ years.

+ _This is your chance to Go big. Go bold. And use your skills to drive success on a massive scale, with Freud America:_ *

**_GO FREUD AMERICA, AND EXPERIENCE BIG REWARDS._**

Freud America offers the competitive compensation, career-development resources, and benefits you would expect of a world leader, including health, medical, and financial plans; work/life balance; and flexible work options. Learn more and apply at:

**Equal Opportunity Employer**

_With approximately 390,000 associates in a variety of locations, including 60 countries worldwide, diversity and inclusion (D&I) is a lived experience at Bosch._

**Job Description**

Maintain and develop a multi-state territory for growth and service activities in a fast-pace, multi-task, solution-focus inside environment. Review of day-to-day orders for efficient & accurate processing. Provide high-level customer service for existing customers, new prospects, outsides sales, end-users, and sales managers to achieve greater customer satisfaction and solutions. Continued development of skills to support sales & service initiatives, company growth objectives, compliance, and cultural values.

+ Review responsible orders for efficient and accurate processing working directly with customers, reps, operations, and accounting to correct errors or issues ensuring same day order processing.

+ Provide customer service via phone, email, and portal to cover inbound and outbound calls assisting customers, prospects, reps, end-users, and all incoming inquiries with high-level service using all available resources to provide solutions that satisfy.

+ Focus on all Inside Sales department initiatives such as upselling orders, pre-selling new programs, new product placements, aligning dealers with the Freud portal.

+ Process and/or assist with all customer claim requests for efficient processing (shortages, overages, RGA's, buybacks, program credits, advertising Coop, etc.).

+ Support all departmental mitigating control tracking and reviews by providing supporting documents or approvals for processing to assure Inside Sales Department is in full compliance.

+ Assist with resolving order and shipping issues to satisfy customers quickly while identifying corrective actions to avoid moving forward.

+ Manage customer accounts for setup and maintenance to ensure updated with latest customer contacts, group associations, and business communication accuracy.

**Qualifications**

+ High School Diploma/ GED required

+ Associate's or Bachelor's Degree in Business Admin/Marketing/Sales or related field preferred.

+ Successful experience working in a fast passed, dynamic environment under pressure while maintaining a positive "calm, cool, & connected" attitude.

+ Sales and Service experience with proven ability to listen, learn, and provide product knowledge & processing direction that support customers with solutions.

+ Excellent organizational and time-management skills to maintain initiatives with ability to multi-task to complete daily tasks and make deadlines.

+ Excellent communication skills with proven ability to rapport-build relationships that support customers and provides growth opportunities for long-term partnerships.

+ History of successful problem solving with the ability to manage, train, coach, and resolve issues to support customers, end-users, and associates.

+ Proficient in MS Office (Word, PowerPoint, Excel, Skype, etc)

Keywords: Bosch, High Point , Customer Service, Other , High Point, North Carolina

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