**CHANGING THE MARKET FOREVER**
At **Diablo/Freud** a division of the Robert Bosch Tool
Corporation, we know that every career matters. Which is why you
should conduct yours on a grand scale. Located in High Point, North
Carolina and Atlanta, Georgia, we are an integral part of a
multinational engineering and electronics organization and the
largest privately held employer in the world.
Diablo/Freud is the industry-leading manufacturer of premium
cutting tools and abrasives. Freud manufactures two brands of
cutting tools: Freud Tools for the woodworker www.freudtools.com )
and Diablo Tools for the professional construction and remodeler
market www.diablotools.com ).
**Freud America, Inc. is headquartered in High Point, NC and is
the home of our North American Distribution Center as well as most
Diablo/Freud is the only manufacturer of woodworking tools in
the world that produces its own MicroGrain Carbide with titanium,
called TiCo, a high-density combination of titanium and cobalt. By
producing their own carbide, Freud has the unique ability to
formulate each tool for each specific application, thereby
maximizing the cutting life and performance of the tool. Freud's
full line of high-quality woodworking tools includes saw blades,
router bits, shaper cutters, and more.
**Diablo/Freud** is looking for an **extroverted,** **highly
motivated, and driven individual** with 3-5 years of Inside Sales
and Customer Service experience with a competitive fire to fill our
Inside Sales and Customer Service Role. The desire to learn,
develop, and establish a long-term career is critical. Basic
knowledge of construction products and power tools is necessary,
however we provide a world class, hands-on training for all
candidates regardless of previous experience. We offer a tremendous
career track in sales and marketing focused on growth for our
Guided by the principles of founder Robert Bosch, we offer a
setting where social and environmental responsibility are part of
our corporate DNA. Always mindful of our impact on the future, we
are committed to sustainability, paying it forward, giving back,
and lifelong learning. These are but a few of the reasons why our
parent company has more than 400,000 associates and a legacy of
success spanning 135+ years.
+ _This is your chance to Go big. Go bold. And use your skills
to drive success on a massive scale, with Freud America:_ *
**_GO FREUD AMERICA, AND EXPERIENCE BIG REWARDS._**
Freud America offers the competitive compensation,
career-development resources, and benefits you would expect of a
world leader, including health, medical, and financial plans;
work/life balance; and flexible work options. Learn more and apply
**Equal Opportunity Employer**
_With approximately 390,000 associates in a variety of
locations, including 60 countries worldwide, diversity and
inclusion (D&I) is a lived experience at Bosch._
Maintain and develop a multi-state territory for growth and
service activities in a fast-pace, multi-task, solution-focus
inside environment. Review of day-to-day orders for efficient &
accurate processing. Provide high-level customer service for
existing customers, new prospects, outsides sales, end-users, and
sales managers to achieve greater customer satisfaction and
solutions. Continued development of skills to support sales &
service initiatives, company growth objectives, compliance, and
+ Review responsible orders for efficient and accurate
processing working directly with customers, reps, operations, and
accounting to correct errors or issues ensuring same day order
+ Provide customer service via phone, email, and portal to cover
inbound and outbound calls assisting customers, prospects, reps,
end-users, and all incoming inquiries with high-level service using
all available resources to provide solutions that satisfy.
+ Focus on all Inside Sales department initiatives such as
upselling orders, pre-selling new programs, new product placements,
aligning dealers with the Freud portal.
+ Process and/or assist with all customer claim requests for
efficient processing (shortages, overages, RGA's, buybacks, program
credits, advertising Coop, etc.).
+ Support all departmental mitigating control tracking and
reviews by providing supporting documents or approvals for
processing to assure Inside Sales Department is in full
+ Assist with resolving order and shipping issues to satisfy
customers quickly while identifying corrective actions to avoid
+ Manage customer accounts for setup and maintenance to ensure
updated with latest customer contacts, group associations, and
business communication accuracy.
+ High School Diploma/ GED required
+ Associate's or Bachelor's Degree in Business
Admin/Marketing/Sales or related field preferred.
+ Successful experience working in a fast passed, dynamic
environment under pressure while maintaining a positive "calm,
cool, & connected" attitude.
+ Sales and Service experience with proven ability to listen,
learn, and provide product knowledge & processing direction that
support customers with solutions.
+ Excellent organizational and time-management skills to
maintain initiatives with ability to multi-task to complete daily
tasks and make deadlines.
+ Excellent communication skills with proven ability to
rapport-build relationships that support customers and provides
growth opportunities for long-term partnerships.
+ History of successful problem solving with the ability to
manage, train, coach, and resolve issues to support customers,
end-users, and associates.
+ Proficient in MS Office (Word, PowerPoint, Excel, Skype,