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CRC Specialist

Location: High Point
Posted on: June 6, 2021

Job Description:

Job Description Thanks for taking the time to view this job post. If you are responsible, energetic, multi-tasker, proficient with computers, have a friendly attitude, and are an excellent communicator please keep reading... TOV Furniture is a Miami based, fun, forward-thinking furniture manufacturer and one of the fastest-growing furniture brands in the US. We produce stylish, affordable furniture and are transforming a boring industry. Our tag lines sum up our company: "Don't be boring!" "Beautiful Furnishings For A Beautiful Life Without Breaking The Bank," and "The Future is Female." This is a great career opportunity to work in a rapidly growing business, has room for advancement, and deal with exciting products and people. You will also have the ability to make an impact. We are not a 1,000 person organization (yet). You will have the direct ear of upper management and will be able to make a difference. Requirements: - Excellent phone etiquette and verbal communication skills - Experience with inbound calls - Ability to multi-task, prioritize and manage time effectively - Experience working with customer support - Familiar with CRM systems - Assist with placement of orders, refunds of exchanges The Customer Service Specialist will perform the following duties: - Maintaining a positive, empathetic and professional attitude towards customers - Responding promptly to customer inquiries - Communicating with customers through various channels (phone, email, etc) - Acknowledging and resolving customer complaints - Knowing our product inside and out - Processing orders, forms, applications and requests - File chargebacks/claims against vendors and service providers - Providing reports on aftercare related metrics and performance Benefits: - Health Insurance - 401K Plan - Vacation Time Visit our website at for more information Email your resume to Company Description TOV Furniture is a trendy, fashionable, and affordable furniture design brand.

Keywords: TOV FURNITURE, High Point , CRC Specialist, Other , High Point, North Carolina

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