Company: AgreeYa Solutions
Location: High Point
Posted on: June 9, 2021
High School or equivalent 3 years experience in customer
service/dispatching. Proficient with computers, Windows
applications (Oracle experience a plus).The qualified candidate
will be an integral part in the continued success and growth of the
Service Department.This position requires a high energy level with
a focus toward customers and a strong desire to succeed. Good
organizational skills, attention to detail and excellent
communication skills are required. Scheduling general service
calls, preparing and invoicing service calls. Perform a variety of
customer service/dispatching and administrative duties required to
receive, screen, record, prioritize, assign and close customer
requests for technical service support and inspectionsDuties:
schedule customer phone requests for service in the ACE system.
Communicate with our Service Resource Center for all service calls.
Take ownership of service calls from creation of service request
through service completion, escalating issues to supervisors and
technicians as needed. Reassign work as needed, making judgments
based on current workloads & priorities. Regular contact of
customer to communicate status changes. Professionally field
customer complaints and attempt to resolve, involving supervisor
when necessary. Validate and perform invoicing transactions for
service calls in ACE daily. Completed service calls to be invoiced
within 48 hours. Maintain confidentiality of customer and employer
information at all times.
Keywords: AgreeYa Solutions, High Point , Service Coordinator, Other , High Point, North Carolina
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