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Customer Service

Company: Randstad
Location: Jamestown
Posted on: June 9, 2021

Job Description:

THIS IS A VIRTUAL POSITION THAT WILL PROVIDE YOU EQUIPMENT.

Position: Customer Service Representative

Location: Work-From-Home

Hours of operation: Monday-Friday 7am-7pm EST (Training is typically 8am-5pm EST. You will receive your schedule at the end of training,which will be a 40 hour work week, and may be 5 eight hour days or 4 ten hour days) *Must have open availability during all hours of operation in order to be considered for this position.*

Depending on the program you support for our client, AFTER TRAINING, you may qualify for additional incentives based on your performance. Please keep in mind that each programs incentive plans may differ. We will explain the details to you during your interview.

Duration: This is a long term, temp-to-hire opportunity

*This position starts through Randstad but our client frequently hires the best performers with the best attendance! If this describes you then it won't be long before you're hired directly with our client!

Responsibilities

Provide excellent customer service while taking 100-120 calls per day (approx.. 15 customers/hour)
Excellent communications and listening skills
Handle high volume of inbound transactions across multiple channels with a high acumen towards product, process and support
Answer billing questions for customer utility or phone bills
Ability to handle a variety of customer calls, including irate customers
Proactively educate customers on products and current promotions
Identify customer needs and concerns while offering award winning solutions in order to create satisfied and repeat customers
Possess strong soft skills, multi-tasking and ability to problem solve are essential in this role
Must have at least 1 year of experience in a call center environment

Skills
  • Call Center Support
  • Telephone Etiquette
  • Active Listening
  • Customer Service
  • Basic Software Skills
  • Adapting to Change
  • Follow-up
  • Client Service
  • Customer Relationship Management
  • Customer support
  • Customer Relations
  • Basic Computer Skills
  • Empathy
  • Typing Skills
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced

Shift: First

Working hours: 7 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Keywords: Randstad, High Point , Customer Service, Other , Jamestown, North Carolina

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