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Bilingual Medical Office Scheduler - Work from Home

Company: Carenet
Location: High Point
Posted on: June 9, 2021

Job Description:

Carenet Healthcare Services is proud to open new paths to health for millions of people each year as we guide them to be more informed about their healthcare options, more engaged in their wellness, and more educated about healthcare costs they may face.As a Medical Office Scheduler (aka Patient Service Care Representative), you'll be joining a team of talented and compassionate customer service professionals who are helping to improve healthcare- one call at a time. You'll feel proud of the work you do, knowing you're helping others in a profound way.The Medical Office Scheduler is responsible for providing excellent patient service care via telephone, maintaining patient database, and scheduling appointments.Training is for approximately 4-5 weeks and 100% attendance is required for the entire training period (meaning no appointments or vacations). Following training, flexible work schedules are available with work on Mondays required. This is a training and work from home position utilizing Zoom.Some of the things you'll be doing:* Provides exceptional customer via telephone in a high call volume setting* Scheduling appointments and arranging for transportation* Inputting data into both Carenet and EMR (Electronic Medical Records) databases - keeping critical medical information available and accurate to ensure patients receive the best possible care* Contacting health plans and verifying patient insurance informationEducation* High School Diploma or General Education Degree (GED) requiredSkills & Experience* Must have strong computer skills; capable of toggling between 6, 8 or even 10 programs* Ability to key a MINIMUM of 40 words per minute* Must have at least 1-year medical office or hospital scheduling or 1-year medical clerical experience* Recent experience with Electronic Medical records (EMR) system experience is a big plus* Bilingual candidates may be eligible for a language differential to base payThis is a work-from-home position where you will need your own computer and a quiet workspace. The following specifications are necessary:Needs to meet all the specifications. To test your computer: First open the Run window, press Windows key + R. Type msinfo32 and click the OK button. This will give you the specs for your computer.Computer TypeWindows 10 x64 (Home/Pro/Enterprise) Intel or AMD PC (Windows 10 upgrade is generally free)NOT MAC OR TABLETRAM8.0 GB installed memoryProcessor Speed1.8 GHz or 1800 MGHzHard Drive30 GB free on C: driveUSB Ports3 free or more. One for the headsetMonitors2 (Two) Monitors Needed, 20"-22" inches or larger measured diagonally (Supporting a resolution of 1920 x 1080, with a 32-bit display adapter)SoundVoIP Business class USB Headset that supports Skype and/or CiscoEthernet PortBuilt-in Ethernet connection* Wi-Fi CANNOT be used to test internet speed. Will need an Ethernet cable to hook into the modem to the computer and the Wi-Fi will need to be turned off* Internet speed MUST be a minimum of 20 mbps download speed AND a minimum of 10 mbps for upload speed. To test, go to A quiet room or office where you can work without interruption during your shifts.* You may not be the primary caregiver for others during your shiftAbout Carenet HealthAt Carenet Health, our teams have the responsibility to guide millions of people to the healthcare resources and cost savings they need, and to help make the healthcare process less complicated for them. Whether it's finding the best doctors and pharmacies under their health insurance coverage, receiving expert guidance from a registered nurse, enrolling in extra benefits such as gym memberships, or getting an expensive test or procedure done without breaking the bank - we can guide them to the right resources at the right time.We are a leading provider of healthcare engagement, clinical support, telehealth and advocacy solutions. Carenet Health's team of healthcare professionals support more than 50 million healthcare consumers on behalf of 100+ of the nation's premier health plans, providers, health systems and Fortune 500 organizations. The company's mission is to drive market-leading consumer engagement outcomes through innovation and a proprietary Intelligent Engagement methodology.Team Member Benefits* Career Advancement* Free employee assistance program* Paid Referral Program* Attendance/Performance incentives* Direct Deposit into your bank account OR a Visa Prepaid Card

Keywords: Carenet, High Point , Bilingual Medical Office Scheduler - Work from Home, Other , High Point, North Carolina

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