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Front Desk - Hotel

Company: Courtyard by Marriott High Point
Location: High Point
Posted on: June 9, 2021

Job Description:

About Us:We are the Courtyard by Marriott located in High Point NCResponsibilities:As a Front desk agent, you will welcome and serve as a liaison to other departments at our hotel. Specifically, you would be responsible for performing the following tasks to the highest standards:The Front Desk Team assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. We need team members with an eye for cleanliness and attention to detail. Must be willing to help other departments as required. Must be friendly, outgoing, and have great customer service. Must have reliable transportation.Room Assignments, Changes, and IssuesChecks guests into and out of the hotel in an accurate, speedy, and courteous manner.Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts.Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues.Facilitate the washing, drying, and folding of house laundry as required.Guest ServiceOffer guests assistance whenever possible.Responsible for resolving escalated customer relations issues.Answers inquiries pertaining to hotel policies and services.Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.Responsible for positively representing and promoting the property.Ensures systems and procedures are in place and followed for guest safety and security.Other Duties as AssignedEnsures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.Properly compiles, completes, and distributes reports to all management and relevant staff.Reports any maintenance, security, or safety issues to the appropriate staff.Any duties assigned by the Assistant General Manager and/or General Manager.Requirements:Must be dependable, honest, and respectful and be able to work in a fast-paced environmentMust be able to work weekdays, weekends (Saturday and Sunday), and holidaysMust have reliable transportationMust be 18 years or olderBonus Points:Previous hotel experience is nice, but we are willing to train anyone with a great personality and willingness to learnPerks:We are NC family-owned and our management team is well established. Our company is opening hotels in Wilmington in the future so there may be opportunities to grow.All employees are eligible for the Marriott Employee Discount program when travelingPaid vacation time for part-time and full-time team members after one year.Health Insurance available for full-time team members after the measurement period

Keywords: Courtyard by Marriott High Point, High Point , Front Desk - Hotel, Other , High Point, North Carolina

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