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Roving Seasonal Teller

Company: First Bank
Location: High Point
Posted on: June 9, 2021

Job Description:

SUMMARY:

The position of Roving Teller is responsible for the same duties as a normal Teller with the only major difference being roving from branch to branch within a region - performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Travel to various branches to fill-in as needed is required of this position. This Roving Seasonal Teller will support the Piedmont Triad branches.

ESSENTIAL FUNCTIONS:

  • Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.
  • Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing.
  • Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
  • May assist in opening and closing the vault daily; assists in balancing vault currency and coin.
  • Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
  • Issues official checks, travelers checks and gift cards.
  • Cross-sells the Banks other products and services, referring customers to appropriate staff as indicated.
  • Performs safe deposit duties by controlling access and assisting customers.
  • Receives and processes stop payment and hold orders.
  • Accepts loan, credit card and installment payments.
  • Balances cash drawer daily and verifies cash being bought from and sold to the vault.
  • Provides effective customer service and assists in resolving problems within given authority.
  • Records, files, updates information and sorts mail or reports as required.
  • Answers telephones and directs callers to proper Bank personnel.
  • Processes teller work through branch capture and assists with imaging research.
  • May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)
  • Processes address changes, check orders, travelers checks, incoming and outgoing collections, change orders and deposit slip corrections.
  • Types routine letters, reports and forms.
  • Maintains files, copies and faxes documents, and orders and distributes supplies.
  • Takes steps to ensure security of Branch personnel & Bank procedures.
  • Fully understands opening/closing procedures, as well as all other security procedures.
  • May prepare and verify order of shipment of currency.
  • Driving from location to location within a given region must possess a valid drivers license.
  • Completes annual compliance courses.
  • Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
  • Adheres to all levels of our Service Excellence standards.
  • Performs other duties as required.

GENERAL QUALIFICATIONS
:

Knowledge & Experience
: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

  • High school diploma or general education degree (GED) or equivalent work experience.
  • Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
  • Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
  • Excellent organizational and time management skills ability to work with minimal supervision.
  • Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
  • Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.

Keywords: First Bank, High Point , Roving Seasonal Teller, Other , High Point, North Carolina

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