Customer Service

Company: Genuine Parts
Location: High Point
Posted on: June 9, 2021

Job Description:

DCSC AssociateCustomer Service & Accounting High Point, North CarolinaDescription:Position at NAPA Auto Parts-Distribution Center Service Center - 600 Gallimore Dairy Road, High Point, NC 27265At NAPA Auto Parts, the DCSC Associate is responsible for supporting all of our distribution centers throughout the U.S. in a variety of customer service and accounting roles. As a shared services center, the DCSC is responsible for handling a wide range of requests from our distribution centers and vendors in a timely and effective manner.Responsibilities:+ Assist distribution centers and vendors with account analysis and research.+ Review and process invoices, credits and vendor disputes in accordance with departmental policy.+ Provide needed support to our distribution centers and vendors as assigned by management.+ Contact distribution centers and vendors regarding outstanding documents and resolve based on departmental policy.+ Participate in vendor conference calls to review and analyze open items in conjunction with our accounts payable team.Qualifications:+ High school diploma or equivalent+ Intermediate to advanced knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.+ Peoplesoft/AS400/JDE experience a plus+ Above average research and resolution skills+ Experience with or knowledge of the concepts, practices, and procedures as related to general ledger accounting.+ Demonstrated accounting ability+ Ability to manage multiple responsibilities and projects+ Professional and self-motivated with excellent interpersonal skills+ Excellent communication and customer service skills+ Excellent organizational skills and attention to detail+ Builds teamwork and collaborative relationships+ Demonstrate professional business etiquette Associated topics: call center, client service, customer order, customer service representative, guest, help desk, phone call, representative, service representative, support specialist

Keywords: Genuine Parts, High Point , Customer Service, Other , High Point, North Carolina