Client Services Specialist I - CSR Health Concierge

Company: Medical Recruitment Strategies
Location: High Point
Posted on: June 10, 2021

Job Description:

Job Description Description: Call Center: open from 8am -12am EST need flexibility but set schedules- Schedules start getting set during week 3 of training to go into system he week before training is over.
Remote and can hire from across the US Training is 5 weeks; Training shift 9:00am-6:00pm EST TRAINING IS MANDATORY - Please no candidates with a any large amounts of planned time off during project duration. NOTHING DURING TRAINING. Candidates will not be moved forward.
Conversion is possible depending on performance Skills: Must have a passion for customer service o Healthcare or HR generalist and in call center o Just in call center (not industry) o Strong customer service Must have reliable internet - please include screenshot of speed test if possible with WIRED connection (this means plugged directly into modem) o Equipment: Laptop, monitor, docking station, keyboard, USB Headset; mouse and ethernet cord (cannot be wireless)

Virtual Work Environment Requirements This position is work at home and candidate must have a home environment that meets the minimum company requirements: A quiet, private environment free of distraction, television noise, door bells, pets, family members is necessary with sufficient working space for computer, additional monitor and keyboard/mouse.
If children are at home, they must have other dedicated supervision. Internet connectivity requirements: - High speed internet required with ability to connect company provided computer via Ethernet cable to home router Minimum internet speeds: 25 MB download speed and 3 MB upload speed (as measured by speedtest.org) The following are NOT acceptable alternatives to a wired high speed internet connection: WiFi, WiMax, Satellite, Cellular, Wireless or Hotspot Working from public internet locations (such as Starbucks) or outside your home office Key Responsibilities: Solid knowledge of prescription drug reimbursement, including insurance plan types, PBM and major medical benefits, prior authorizations and appeals processing. Ability to work in a fast paced environment, handling both inbound and outbound calls Must be organized, detail-oriented and able to document cases clearly and accurately in accordance with the program guidelines Good communication skills are essential, both internal and external. Knowledge of Medicare benefits, enrollments and LIS assistance.

Company Description Medical Recruitment Strategies (MRS) is a recruiting firm that specializes in the placement of professionals in pharmacies, hospitals, healthcare organizations and life sciences companies. We offer contract and direct hire services and work all over the U.S. Over the last 16 years, we have become a premier provider of talent.

Keywords: Medical Recruitment Strategies, High Point , Client Services Specialist I - CSR Health Concierge, Other , High Point, North Carolina