Client Service Representative

Send me your resume TODAY!!! mmercure@paychex.com

Discover Your Passion and Develop Your Expertise.

This is a solution-based service environment with an emphasis on partnership and accountability.

Service Professionals at Paychex are passionate about customers needs and wants.

In this role, you will

• Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.
• Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
• Provide online support, troubleshooting and handle escalations.
• Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.

This role is a strong fit if you have

• 2-5 years customer service in a fast-paced environment.
• Ability to multi-task and handle high volume work load.

Just some of the reasons why our employees are #Paychexproud.

• We value your well-being: From health care plans to retirement planning and wellness programs.
• We value your time: From paid time off, to company holidays as well as comprehensive work-life balance programs.
• We value your development: Our best-in-class training and development team will provide you with ongoing learning opportunities to give you the building blocks to grow your career at Paychex.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you.
• We value our community: We offer paid-time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

• Associate's Degree - Preferred

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