Client Service Coordinator
Company: Banfield Pet Hospital
Location: High Point
Posted on: June 13, 2021
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Job Description:
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of
clients and pets through the hospital, maximizes the productivity
of the veterinary medical team (in terms of numbers of clients and
pets), ensures good communication with associates and clients, and
coordinates the care of clients and pets in a happy, welcoming,
friendly and efficient manner, influencing clients to return and
refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self
and team. THE FIVE PRINCIPLES Quality - The consumer is our boss, quality is our work and
value for money is our goal. HIRING QUALIFICATIONS / COMPETENCIES Leadership Customer Focus Peer Relationships Integrity & Trust Action
Oriented Listening Functional Preventative care and OWPs Communication Skills Client Service
Skills Priority Setting Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time;
quickly and accurately shifts attention among multiple tasks under
distracting conditions without loss of accuracy or appearance of
frustration. ATTITUDES (WILL DO) Initiative - shows willingness and aptitude to use own
discretion in taking appropriate steps in finding solutions to
problems; presents options and ideas to enhance current processes
or procedures. Takes on additional responsibility when both big and
small tasks need to be done. SPECIAL WORKING CONDITIONS Ability to work at a computer for long periods of time. EXPERIENCE, EDUCATION AND/OR TRAINING High School Diploma or equivalent preferred. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports and values the
uniqueness of all individuals and promotes a work environment where
diversity is embraced. Banfield Pet Hospital is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, religion,
color, national origin, sex, sexual orientation, gender identity,
age, genetic information, status as a protected veteran, or status
as a qualified individual with disability. Banfield Pet Hospital
complies with all applicable federal, state and local laws
governing nondiscrimination in employment in every Banfield
location. Vet Service Clinic pet health animal care
Actively recruit new clients by promoting hospital services and
route the flow of clients and pets to ensure superior client care
and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through
through a productive and efficiently run hospital to support the
needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all
times. This includes encouraging hospital visits, welcoming clients
and pets, ensuring that they are comfortable in the hospital, and
educating them about their pet's health.
Educate clients about Optimum Wellness Plans, preventative care,
pet health needs and hospital services Assist incoming clients by
completing the required documentation, entering all pet information
and history in the computer, utilizing proper collars and tags for
identification, and ensuring prompt service.
Assist outgoing clients by providing all necessary instructions,
information and invoices, dispensing prescription items per the
veterinarian's instructions, selling retail products and scheduling
future appointments.
Manage the finances by maintaining accurate balances and utilizing
proper opening and closing procedures.
Conduct administrative functions as necessary.
Other job duties as assigned.
Responsibility - As individuals, we demand total responsibility
from ourselves; as associates, we support the responsibility of
others.
Mutuality - A mutual benefit is a shared benefit; a shared benefit
will endure.
Efficiency - We use resources to the full, waste nothing and do
only what we can do best.
Freedom - We need freedom to shape our future; we need profit to
remain free.
Communication skills - Reads, writes and speaks fluent English,
using appropriate grammar, style and vocabulary. Correctly spells
commonly used English words and job specific terms. Demonstrates
exceptionally strong written and verbal communication skills.
Organizational ability - Demonstrates a systematic approach in
carrying out assignments. Is very orderly and excels at cutting
through confusion and turning chaos into order.
Problem solving skills - Demonstrates a strong ability to identify,
analyze and solve problems. Translates problems into practical
solutions.
Client service skills - Consistently ensures the team provides the
client with attentive, courteous and informative service. Gains and
shows personal satisfaction from delivering great service.
Intellectual ability - Accurately and consistently follows
instructions delivered in an oral, written or diagram format. Can
provide directions.
Mathematical ability - Ability to add, subtract, multiply and
divide, and to compute rate, ratio and percent; ability to convert
units of measurement.
Computer skills - Comfortably and confidently uses a computer and
specialized software. Microsoft Word, Excel, Access, Outlook,
etc.
Integrity - Firmly adheres to the values and ethics of Banfield Pet
Hospitals. Exhibits honesty, discretion, and sound judgment.
Cooperativeness - Willing to work with others, collaborating and
compromising where necessary; promptly share relevant information
with others.
Flexibility - Is open to changing situations and opportunities and
is willing to perform all tasks assigned.
Independence - Able and willing to perform tasks and duties without
supervision.
Tolerance for Stress / Resiliency - Maintains a positive "can do"
outlook, rebounds quickly from frustrations and unpleasantness, and
maintains composure and friendly demeanor while dealing with
stressful situations.
Ability to be confident around pets (i.e., dogs, cats, birds,
reptiles, etc.) Client needs and work volume may often require more
than 40 hours per week to complete essential duties of this job.
This position requires special hours including working weekends and
evenings.
Must have mental processes for reasoning, remembering, mathematics
and language ability (reading, writing, and speaking the English
language) to perform the duties proficiently.
The noise level in the work environment is moderately high.
Requires sufficient ambulatory skills in order to perform duties
while at hospital.
Ability to stand, walk, stoop, kneel, crouch, and climb as well as
manipulate (lift, carry, move) up to 50 pounds.
Requires good hand-eye coordination, arm-hand-finger dexterity with
the ability to grasp, and visual acuity to use a keyboard and
operate equipment.
Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and ability to adjust focus.
Associate is routinely exposed to a variety of pets that may bite
or scratch, and on occasion, exposed to anesthesia, radiation,
biological hazards and medication/controlled substances.
Must be at least 18 years old to perform duties involving
radiography (x-ray) and exposure to radioactive substances.
One year related experience required with customer service
preferred.
Medical background (veterinary technician, human healthcare,
pharmaceutical, etc.) with medical terminology training is
preferred.
Keywords: Banfield Pet Hospital, High Point , Client Service Coordinator, Other , High Point, North Carolina
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