HighpointRecruiter Since 2001
the smart solution for High Point jobs

Service Specialist - Online Services

Company: Paychex
Location: High Point
Posted on: June 13, 2021

Job Description:


Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.

* Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up on outstanding items to issue completion in compliance with established Service Level Agreements * Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures * Identifies opportunities for process improvement and works with leaders to implement * Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS * Documents all interactions * Serves as a mentor for less experienced teammates * Performs data input, maintaining strong prioritization and organization


* Bachelor's Degree - Preferred

Our Commitment

Paychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.

Click here for more information on our corporate social responsibility.

Keywords: Paychex, High Point , Service Specialist - Online Services, Other , High Point, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

High Point RSS job feeds