Patient Services Representative

Company: American Dental Partners, Inc.
Location: High Point
Posted on: June 13, 2021

Job Description:

A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing.

Essential responsibilities:

* Answer incoming calls using proper telephone etiquette. * Check patients in and out. * Schedule/confirm patient appointments. * Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms). * Collect all co-payments and past due balances on date of service. * Present financial policies and arrangements accurately to patients. * Facilitate effective patient flow using the proper callback system. * Identify, reference and apply insurance coverage and billing. * Perform basic computer functions. * Act in a professional manner. * Other duties as assigned.

Required Skills & Experience

* Six months of similar job experience. * Demonstrate ability to assume Patient Services Representative's essential responsibilities. * High School Diploma or equivalent. * Demonstrate knowledge of effective scheduling. * Comply with protocols and standards. * Demonstrate and promote superior customer service skills. * Ability to multi-task. * Exercise basic knowledge of dental terminology. * Support corporate vision and strategy.

Keywords: American Dental Partners, Inc., High Point , Patient Services Representative, Other , High Point, North Carolina