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Help Desk Associate

Company: MWIDM Inc.
Location: High Point
Posted on: November 22, 2021

Job Description:

Support both internal and external users with technical and application issues.Monitor phone and email queues.Provide first level assistance for defined problems and escalate tickets/calls as necessary.Log tickets and escalate to product support.Track calls and document problems.Consult knowledge database to optimize resolutions and follow through on resolution with callers.Answer, read and document information into tracking tickets.Job Types: Full-time, ContractPay: $16.00 - $17.00 per hourSchedule:

  • 8 hour shiftEducation:
    • High school or equivalent (Preferred)Experience:
      • Help desk: 1 year (Preferred)
      • Windows: 1 year (Preferred)Work Location: One location

Keywords: MWIDM Inc., High Point , Help Desk Associate, Other , High Point, North Carolina

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