Service Coordinator

Company: Stiles Machinery
Location: High Point
Posted on: January 10, 2022

Job Description:

Description

SPECIFIC RESPONSIBILITIES:

• Work with Customers, Scheduling Coordinators and Regional Management to coordinate service schedules, including service calls, relocations, demonstrations, and training sessions.
• Responsible for daily scheduling and transportation arrangements for all Stiles Service Representatives.
• Prepare and distribute customer service reports and install packets to the Field Service Representatives prior to the installation.
• Maintain service schedule and communicate updates to customers on a daily basis.
• Coordinate with all regions for effective and cost-efficient scheduling.
• Communicate between staff working in other regions and the local Service Manager.
• Enter completed customer service reports and distribute for expensing.
• Analyze service reports and pass on information required by other groups. Take action on items related to the Service Region.
• Handle special projects as designated by supervisor.
• Research, compile, and analyze data for special projects; prepare routine reports and year-end sales comparison reports.
• Analyze data from sales and review with Regional Service Manager to determine long-term service needs within region
• Generate proposals for Service Contracts and other service work.
• Maintain a minimum working knowledge of the standard products to a level that enables one to respond to service customers.
• Respond to complaints and requests for information.
• Gain and maintain a working knowledge of the computer system.
  
  
  EXPERIENCE REQUIRED:
  
  Minimum of three years of increasing responsibility in clerical and/or customer service experience.
  
  EDUCATION REQUIRED:
  
  High School Diploma (minimum)
  
  Two or Four-Year college degree (preferred)
  
  SKILLS REQUIRED:
  
  • Command of the English language, grammar, spelling and punctuation.
  • Familiar with modern office methods and procedures, including answering phones.
  • Working and communicating effectively and professionally with all segments of the company and customer/client base.
  • Proficiency with MS Office Suite (Word, Excel, Outlook, etc)

Keywords: Stiles Machinery, High Point , Service Coordinator, Other , High Point, North Carolina