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Service Coordinator

Company: Stiles Machinery
Location: High Point
Posted on: January 10, 2022

Job Description:

Description

SPECIFIC RESPONSIBILITIES:

  • Work with Customers, Scheduling Coordinators and Regional Management to coordinate service schedules, including service calls, relocations, demonstrations, and training sessions.
  • Responsible for daily scheduling and transportation arrangements for all Stiles Service Representatives.
  • Prepare and distribute customer service reports and install packets to the Field Service Representatives prior to the installation.
  • Maintain service schedule and communicate updates to customers on a daily basis.
  • Coordinate with all regions for effective and cost-efficient scheduling.
  • Communicate between staff working in other regions and the local Service Manager.
  • Enter completed customer service reports and distribute for expensing.
  • Analyze service reports and pass on information required by other groups. Take action on items related to the Service Region.
  • Handle special projects as designated by supervisor.
  • Research, compile, and analyze data for special projects; prepare routine reports and year-end sales comparison reports.
  • Analyze data from sales and review with Regional Service Manager to determine long-term service needs within region
  • Generate proposals for Service Contracts and other service work.
  • Maintain a minimum working knowledge of the standard products to a level that enables one to respond to service customers.
  • Respond to complaints and requests for information.
  • Gain and maintain a working knowledge of the computer system.


    EXPERIENCE REQUIRED:

    Minimum of three years of increasing responsibility in clerical and/or customer service experience.

    EDUCATION REQUIRED:

    High School Diploma (minimum)

    Two or Four-Year college degree (preferred)

    SKILLS REQUIRED:
    • Command of the English language, grammar, spelling and punctuation.
    • Familiar with modern office methods and procedures, including answering phones.
    • Working and communicating effectively and professionally with all segments of the company and customer/client base.
    • Proficiency with MS Office Suite (Word, Excel, Outlook, etc)

Keywords: Stiles Machinery, High Point , Service Coordinator, Other , High Point, North Carolina

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