Company: Stiles Machinery
Location: High Point
Posted on: January 10, 2022
- Work with Customers, Scheduling Coordinators and Regional
Management to coordinate service schedules, including service
calls, relocations, demonstrations, and training sessions.
- Responsible for daily scheduling and transportation
arrangements for all Stiles Service Representatives.
- Prepare and distribute customer service reports and install
packets to the Field Service Representatives prior to the
- Maintain service schedule and communicate updates to customers
on a daily basis.
- Coordinate with all regions for effective and cost-efficient
- Communicate between staff working in other regions and the
local Service Manager.
- Enter completed customer service reports and distribute for
- Analyze service reports and pass on information required by
other groups. Take action on items related to the Service
- Handle special projects as designated by supervisor.
- Research, compile, and analyze data for special projects;
prepare routine reports and year-end sales comparison reports.
- Analyze data from sales and review with Regional Service
Manager to determine long-term service needs within region
- Generate proposals for Service Contracts and other service
- Maintain a minimum working knowledge of the standard products
to a level that enables one to respond to service customers.
- Respond to complaints and requests for information.
- Gain and maintain a working knowledge of the computer
Minimum of three years of increasing responsibility in clerical
and/or customer service experience.
High School Diploma (minimum)
Two or Four-Year college degree (preferred)
- Command of the English language, grammar, spelling and
- Familiar with modern office methods and procedures, including
- Working and communicating effectively and professionally with
all segments of the company and customer/client base.
- Proficiency with MS Office Suite (Word, Excel, Outlook,
Keywords: Stiles Machinery, High Point , Service Coordinator, Other , High Point, North Carolina
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