Technologist, Instructional, eLearning
Company: Guilford Technical Community College
Posted on: May 12, 2022
Guilford Technical Community College (GTCC) is currently the fourth
largest of NC. Community College Systems 58 institutions. On our
six campuses and through our online offerings, we annually serve
approximately 27,500 students, 60% of whom are students of color.
We strive to offer programs that provide equitable educational
outcomes for all students representing all backgrounds, including,
but not limited to, ability, age, gender, race, religion, sexual
orientation, and socioeconomic status. At GTCC, we are committed to
cultivating a workplace culture of inclusion that welcomes,
develops, supports, and empowers employees. We are looking for an
exceptional person, who shares our institutional mission, vision,
and values, to join the team!The eLearning Instructional
Technologist works directly with GTCC faculty and staff members to
conduct all instructional technology training. As an expert in a
variety of instructional tools, the Instructional Technologist
works one-on-one, in small groups, and in departments to help
personnel reach a mastery level in their use of instructional
technology. All work created by the Instructional Technologist
reflects our standards in both universal and responsive design.
Working in collaboration with the Instructional Designer(s), the
Instructional Technologist manages the day-to-day facilitation of
the faculty training courses, faculty training database, the
faculty computer lab, and a variety of online faculty
Provide Instructional Technology Support
- Coordinate the daily operation of the faculty computer lab
located in the eLearning Office.
- Report/solve technical issues. Work closely with ITS to ensure
that faculty lab computers have appropriate versions of
- Provide timely answers to faculty technical questions via GTCCs
help desk ticket system. Route tickets to appropriate
- Update and maintain all faculty and staff technology training
- Provide timely feedback to faculty members who are completing
- Conduct one-on-one, small group and large group training
sessions on instructional technology for faculty and staff
Data Collection & Records Management
- Maintain the faculty training database.
- Collect and maintain accurate records from every helpdesk
- Collect and maintain accurate records for every training
- Monitor developments in the field of instructional technology
to remain current on innovative and effective strategies and
- Evaluate, select, and assess new instructional technology
tools, strategies, and resources.
- Update job knowledge by participating in educational
opportunities; reading professional publications; maintaining
personal networks; participating in professional organizations.
- Providing technology-based solutions for students, staff, and
- Troubleshooting technical issues during challenging times.
- Information Technology
- eLearning Director
- Associate Vice President of Instruction
- Senior Vice President of Instruction
Associates degree from a regionally accredited post-secondary
institution in Educational Technology, Information Systems, or
Bachelors degree or higher from a regionally accredited
post-secondary institution in Educational Technology, Information
Systems, or related subject.
- One year of work experience providing technical
- One year of work experience providing help desk
- Experience using a learning management system such as Moodle,
Canvas, Blackboard, D2L, etc.
- Experience using video conferencing tools like MS Teams, Zoom,
Adobe Connect, etc.
- Greater than one year of work experience providing technical
- Greater than one year of work experience providing help desk
- Experience in hosting webinars and online
- Experience with cloud-based and content authoring software such
as Adobe Captivate, SoftChalk, Camtasia, etc.
The Instructional Technologist shall possess an understanding of
and commitment to the nature and role of the Community College,
particularly its open door policy. He/she shall have demonstrated
personal and professional competence for the responsibilities
assigned. The Instructional Technologist must be able to:
- Troubleshoot technical issues.
- Multi-task projects. Ask for immediate assistance to delegate
and set priorities.
- Respect diversity and promote an inclusive, culturally
- Adapt to the changing nature of the college calendar. Respond
accordingly based on the demands on eLearning.
- Demonstrate through feedback and collaboration the importance
of a learner-centered environment.
- Communicate and promote eLearning with a wide range of
individuals and constituents.
- Possess a depth and breadth of knowledge about instructional
technology tools and how they may be used in online teaching and
- Maintain currency with emerging technologies that enhance
online teaching and learning.
- Establish and maintain a positive working relationship with
faculty, staff, and administrators across the institution.
- Utilize video conferencing tools, Microsoft Office
applications, and Adobe products (Captivate and Adobe Reader) to
meet faculty training and support needs.
- Utilize Learning Management Systems (specifically Moodle and
Canvas), interactive web and media-based technologies, and
multimedia authoring software.
- Test and learn new technologies quickly and
- Demonstrate the ability to prioritize multiple requests for
services and support from a variety of sources.
- Effectively communicate verbally (one-on-one, in email, through
webinars, and in group meetings or presentations) and in writing
(in e-mail and through reports) and incorporating good listening
- Use time management and organizational skills to meet deadlines
while paying attention to details.
- Demonstrate and model the Colleges employability skills:
adaptability, communication, information processing, problem
solving, responsibility, and teamwork
- Perform other duties as assigned by supervisor.
Department/Job Specific Requirements
The following (compliance) training is required and must be
completed within the first 30 days of hire with annual refresher
- Safety/Shooter on Campus
- Personal Information Protection Training (PIP)
- Anti-Discrimination/Harassment & Title IX
- Other training may be required as determined applicable.
Physical Activity: Primarily sitting
Keywords: Guilford Technical Community College, High Point , Technologist, Instructional, eLearning, Other , Jamestown, North Carolina
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