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IT Support Specialist II

Company: CRG
Location: High Point
Posted on: November 25, 2022

Job Description:

IT Support Specialist II - Direct Hire Location: Greensboro, NC (Hybrid) - Pay: $42 - 48K/yr A CRG client in the Triad area is looking for talented IT Support Specialist -who has -experience working in SMB environments as part of an MSP. - Are you a solid -IT Support Specialist looking for a change? Are you a desktop support expert who enjoys doing hands-on technical support? We have a place for the right candidate. This -IT Support Specialist -position provides technical support to system users both remotely and onsite at client locations. They also provide timely and accurate service with a focus on customer satisfaction, and mentor -teammates to do the same. This Support Specialist evaluates user needs, defines technical problems, and works with Engineers to determine solutions. This Specialist must also be prepared to assist -customers in implementing solutions using remote tools, and routinely goes on-site to provide hands-on technical support. This Specialist will follow the triage process and will document and model -expectations to teammates. - Applicants must be vaccinated for COVID-19. QUALIFICATIONS

  • A 4-year degree in computer science or related field
  • 1+ Year of relevant service as an MSP Help Desk Technician
  • Demonstrated leadership ability, regardless of job title
  • Excellent written and verbal communication skills
  • Demonstrated problem-solving and troubleshooting skills
  • A natural fit with our corporate culture and values
  • Familiarity with ITIL v3, ConnectWise and CompTIA A+ certification is a plus Category Code: JN008

Keywords: CRG, High Point , IT Support Specialist II, Other , High Point, North Carolina

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