Customer Support Lead

Company: VirtualVocations
Location: Roanoke
Posted on: May 3, 2025

Job Description:

A company is looking for a Customer Support Lead with English (m/f/d).
Key Responsibilities

Oversee a team of agents to ensure high-quality customer support
Collaborate with cross-functional teams to enhance support processes and customer experience
Manage staffing needs, hire and train agents, and handle critical customer cases

Required Qualifications

Proven experience in a customer support team lead role within Cloud, Tech, or Gaming industries
Strong leadership and team management skills
Focus on quality customer service and continuous improvement
Passion for delivering outstanding customer support
Open-minded and innovative approach to problem-solving

Keywords: VirtualVocations, High Point , Customer Support Lead, Other , Roanoke, North Carolina

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