HighpointRecruiter
the smart solution for High Point jobs

Call Center Position Available

Company: Alorica
Location: High Point
Posted on: November 9, 2018

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: (https://olivia.recruiting.ai/co/Alorica) KEY JOB RESPONSIBILITIES


  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary


    WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much thats why were so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us.

    But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs


      Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience:


      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plus


        Knowledge, Skills and Abilities:




        • Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude


          WORKING CONDITIONS Work Environment


          • A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems


            Physical Demands Constant sedentary work. Youll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Lets make lives better. Lets defy the status quo. And lets go beyond thinking outside the box and decide to obliterate the box instead. You ready? Lets do this. Ready to apply? Start the process right away by chatting with us now (https://olivia.recruiting.ai/co/Alorica) About Alorica:

            Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

            Keywords: Alorica, High Point , Call Center Position Available, Other , High Point, North Carolina

            Click here to apply!

            Didn't find what you're looking for? Search again!

            I'm looking for
            in category
            within


Other Other Jobs


13R Field Artillery Firefinder Radar Operator
Description: 13R Field Artillery Firefinder Radar Operator Job ID: Job Views: 23 Location: CHARLOTTE, North Carolina, United States ZIP Code: 28208 Job Category: Armor and Field Artillery Posted: 11.08.2018 Age Requirements: (more...)
Company: Army National Guard
Location: Charlotte
Posted on: 11/16/2018

BIOTECH
Description: A minimum of four years pharmaceutical experience in biological manufacturing is preferred. List specific skills and minimum expertise ie., typing speed
Company: Global Channel Management, Inc.
Location: Raleigh
Posted on: 11/16/2018

Cloud Monitoring Lead
Description: Position : Cloud Monitoring LeadRate : DOEType : Fulltime/ContractLocation : Raleigh, NCExperience Level: 8-10 years Key Technical Skill: Llinux, Cloud and DevOps, Linux Shell Scripting Responsibility (more...)
Company: Logic Soft, Inc.
Location: Raleigh
Posted on: 11/16/2018


Kitting Lead 2nd shift
Description: 2nd shift - Bilingual Kitting Team Lead- University Area br br br br Established printing company located near UNC, is in need of a 2nd shift Bilingual English-Spanish Kitting Team Lead. This (more...)
Company: ProLogistix
Location: Charlotte
Posted on: 11/16/2018

Steward part time - Westin Charlotte (180035T6)
Description: Heres To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help (more...)
Company: Marriott International, Inc.
Location: Charlotte
Posted on: 11/16/2018

SURFACE WARFARE OFFICER
Description: Americas Navy has the most modern, advanced fleet of ships in the entire world. Surface Warfare Officers SWOs are trained extensively to maintain and operate these ships, their crews and their systems. (more...)
Company: US Navy
Location: Charlotte
Posted on: 11/16/2018

Current College Students - Stores Executive Internship- Sacramento/Central Valley
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Raleigh
Posted on: 11/16/2018

Security Guard (7804)
Description: The world's leading private security organization, G4S, has an immediate job opportunity for a Custom Protection Officer. G4S is a security provider for the United States government, fortune 500 companies, (more...)
Company: G4S
Location: Charlotte
Posted on: 11/16/2018

Security Guard (7802)
Description: The world's leading private security organization, G4S, has an immediate job opportunity for a Special Police Officers SPO . As a Special Police Officer, you will enforce the criminal laws of the State (more...)
Company: G4S
Location: Charlotte
Posted on: 11/16/2018

Licensed Practical Nurse (LPN) - Bilingual Spanish
Description: Licensed Practical Nurse LPN - Bilingual Spanish Are you passionate about caring for others, and truly making a difference Then we have a job for you Our donor center is in need of a compassionate (more...)
Company: Octapharma Plasma
Location: Charlotte
Posted on: 11/16/2018

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

High Point RSS job feeds