Technician, Assessment
Company: Guilford Technical Community College
Location: Jamestown
Posted on: February 18, 2021
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Job Description:
#RPMThe jobholder is responsible for assisting and supporting
all of the activities of the Assessment Center. These activities
include, but are not limited to: administering placement testing of
incoming students, proctoring make-up testing for instructors,
planning of testing needs for each type of test administered within
the Assessment Center, coordinating with personnel in other
departments for additional testing needs and proctoring of tests
for students from other institutions.Duties/Functions * Provide
testing materials and proctor placement and faculty tests for
prospective and enrolled students. Proctor TEAS, TABE, CLEP and
WorkKeys test as required.* Assist in the maintenance of testing
records for students and faculty.* Interact with faculty to
coordinate faculty make-up testing services* Maintain test security
at all times* Maintain an environment conducive to testing.* Assist
the director with testing issues that arise with students, faculty,
staff, computers, tests, and/or testing agencies.* Assist with data
entry as required* Perform duties as assigned by
supervisor.Demonstrate and model the Colleges employability skills:
adaptability, communication, information processing, problem
solving, responsibility and teamwork.Difficult Challenges *
Superior customer service in a busy environment* Conflict
resolution* Multi-tasking* Dealing with unforeseen situations*
Adhering to stringent policy with good customer service skills*
Problem solvingContacts * Daily: Students re test administration,
answering testing questions* Daily: Student Support Services staff
re: updates, answering questions* Daily: supervisor re updates,
reports* Several times a week: faculty re: updates,
informationEducation Required An Associates degree from a
regionally accredited post-secondary institution is required and
should be in a field related to customer service, communication,
psychology, sociology, office administration or other similar
fields.Education Preferred A Bachelors degree from a regionally
accredited post-secondary institution is preferred and should be in
a field related to customer service, communication, psychology,
sociology, office administration or other similar fields.Experience
Required Demonstrated recent progressively responsible experience
providing administrative support.Experience Preferred Experience
working with students in a higher education setting, including
Americans with Disabilities Act (ADA) and students with learning
challenges.KSA Required General knowledge of the community college
system and the philosophy of comprehensive community
colleges.Demonstrated strong customer service skills.Ability to
communicate effectively both orally and in written form.Ability to
work independently with limited supervision.Demonstrated ability to
solve problems independently.Basic proficiency in the use of
computers and Microsoft Office products (Word, Excel,
Outlook)Exceptional organizational skills and deadline management
with the ability to prioritize projects and tasks.Strong verbal
skills and personable manner in dealing with the public in person
and on the phone.Punctuality and flexibility in time
management.Neat, professional appearance and attire.Must be willing
to work flexible schedules as needed.KSA Preferred Department/Job
Specific Requirements The following (compliance) training is
required and must be completed within the first 30 days of hire
with annual refresher training thereafter:* Ethics* Safety/Shooter
on Campus* Personal Information Protection Training (PIP)*
Anti-Discrimination/Harassment & Title IX* Other training may be
required as determined applicable.Physical Demands The individual
selected must be able to work days, Monday Friday. This position
will also require some evening and Saturday hours. A work schedule
will be established by the supervisor based on the needs of the
department.The individual selected will be required to adjust work
schedule in order to provide assistance during peak times such as
registration and other activities as assigned.This position
requires the usual sitting, data entry, standing and some lifting
of light objects, not to exceed 25 pounds.Travel outside the area
may be required to attend organizational and developmental
activities.Typically the departmental hours are 8 am 7 pm Monday
through Thursday, and 8 am 5 pm on Friday. Occasional Saturday
hours from 9 am 1 pm (as scheduled). A 40 hour work schedule will
be established within these hours.Posting Type Staff recblid
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Keywords: Guilford Technical Community College, High Point , Technician, Assessment, Professions , Jamestown, North Carolina
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