2023 Summer Intern - Associate Quality Assurance Analyst - Customer Operations

Company: Spectrum
Location: High Point
Posted on: March 19, 2023

Job Description:

At a Glance You're a motivated rising senior graduating in December 2023 or June 2024 seeking an internship that could lead you to your first job out of college. Customer Operations is seeking students with a 3.0+ GPA with the following Major(s) and from one of the listed accredited Colleges or Universities below. Major: Information Technology, Computer Science or related field
College or University: University of Missouri St. Louis, Washington University in St. Louis, Missouri University S&T or University of Illinois Urbana/Champaign This is a learning-intensive program designed to give you essential business insights and hands-on experience in your field. It's a full-time, 10-week commitment from May 31, 2023 through August 4, 2023. Begin your career journey with Spectrum, named one of the Top 100 Internship Programs in the United States by WayUp. Apply Today! The Spectrum Internship Experience As a Spectrum Intern, you'll be essential to two teams - your respective department and your Intern peer group. Department and team-focused projects account for approximately 80% of your schedule. You'll spend the other 20% on professional development sessions and networking activities including a Kickoff Conference on June 1, webinars, executive speaker series, community service, cross-functional project, and final presentation. Our internships are designed to provide you:

• Paid, full-time work experience that offers exposure to real-word business.
• Opportunities to gain new skills and elevate the ones you already have in a dynamic, forward-thinking business setting.
• Hands-on experience at an industry-leading telecommunications company.
• Assigned mentor and interactions with senior executives to help you accomplish practical goals you can add to your r--sum--. What you can expect to gain from this role At Spectrum, we focus on the customer. It fuels and dictates all of the innovation, investment and technology we place behind our mobile, video, voice and internet products. Our Customer Operations teams work together to simplify and enhance every aspect of our customer's experience. This is where you come in. Your role as a Customer Operations Intern will offer experience in:
  • Performing quality assurance tasks to support a Back Office application
  • Developing and executing formal test plans to ensure the delivery of quality software applications
  • Involvement in test planning, writing test cases/scripts, test case automation and test execution
  • Exposure to the following application space(s): Task Management System (TMS), Billing Automation, NICE, Credit Calculator, Charter Collections Mobility, Robotic Process Automation, or other apps/features Here's what it takes to get started Skills and experience required for this role include:
    • Understanding of software development life cycle (SDLC)
    • Ability to travel locally to Spectrum Intern development events and activities throughout the program
    • Ability to work 100% in office
    • Analytical skills
    • Verbal and written skills
    • Proficiency in Microsoft Office applications
    • Project and time management skills
    • Works well in a team environment or independently

Keywords: Spectrum, High Point , 2023 Summer Intern - Associate Quality Assurance Analyst - Customer Operations, Professions , High Point, North Carolina