Yard Technician

Company: Curtis Lane Holdings LLC
Location: Kernersville
Posted on: June 1, 2025

Job Description:

Description:The Yard Technician serves as a key business partner in performing general maintenance and technical expertise to maintain organization of the equipment yard including assuring machines and equipment are clean and ready for customer check-in and check-out, sharing helpful knowledge on general operation of equipment/products provided by Curtis Lane, assuring customer satisfaction and customer loyalty. This entails adhering to schedules that meet customer needs, working collaboratively with the Service team and other departments to accomplish best outcomes that are productive and successful, maintaining safety practices and professionalism at all times, providing advice, troubleshooting concerns and providing resolution as well as maintaining detailed documentation as may be periodically required.This role serves as the "face" of Curtis Lane Equipment and its products/services and must effectively collaborate with the team, build customer and employee loyalty, liaise cross functionally with business partners and vendors to convey satisfactory customer service at all times, abiding by the Company's three (3) core values of Honesty, People and Growth, exhibiting a people focus perspective and genuine care and pride in our organization.This role is responsible for effective problem solving and must consistently provide assertive diligence in collaborating with the team, anticipating needs, identifying opportunities and consistently providing solutions. Duties and Responsibilities:Prepares equipment by assuring properly cleaned using power washer and other cleaning toolsAssists loading and unloading equipmentProvides knowledge to customer related to proper and safe operating proceduresGuages fuel and use meters and documents as necessaryStages equipment for deliveriesMaintains clean, safe and organized equipment yardAssures equipment is properly tagged and has required keysMay provide additional assistance in meeting customer and business needsPractice and enforce company safety policies at all timesGeneral knowledge of basic hand tools, air tools, precision measuring tools and instruments, diagnostic softwareAnticipates needs and initiates solutions that have collaborative buy-inMaintains solid understanding of product maintenance requirements and follows best practices to assure equipment readinessAccountable for maintaining adherence to company policies and regulations related to service deliveryMaintains up-to-date training/knowledge on best customer service practicesMaintains daily work flow, coordinates schedule based on customer and business needs, anticipates opportunities and uses agility to meet expectations and efficient time management of self and teamUses strategic thinking to problem solve and assure efficient work productivityMust successfully maintain a high level of customer service/customer satisfaction as well as build customer relationships ongoing.Must successfully demonstrate collaboration across all levels of the team, business partners, vendors and customers to troubleshoot and resolve concerns effectivelyMust successfully demonstrate representation of the store business/brands as the "face" of Curtis Lane, always positive, helpful and abiding by core mission and valuesMust meet/exceed expectations related to key performance metrics expected in the roleSuccessfully mentor and others and also must be willing to learn, grow and stretch own capacity to achieve personal and company success; must demonstrate success in accepting delegated responsibilities and following instructions from peers, leaders, and othersMaintain clear and organized documentation where necessary and initiates/follow up on process to assure a smooth customer experienceConsistently epitomizes Company core values including genuine care for othersAnticipates needs of the team related to effective service outcomes and assures effective communication with the team regarding status of equipment inventoryEffectively demonstrates mechanical aptitude and experience with Bobcat machinery and their practical applications Must exhibit good safety habits at all times and show initiative to address/resolve any safety concerns that may ariseAnticipates other customer needs and collaborates with team to meet those needsMaintains availability to team through various modes of communication, i.e., in-person meetings, phone calls, radio, emails/textRequirements:Qualifications/Requirements:Must have valid driver's license and clear driving record where applicableMust possess excellent communications (verbal, listening, written and presentation)Prior customer service and experience handling equipment/machines highly desirableMust successfully demonstrate ability to anticipate concerns, troubleshoot and resolve to complete satisfactionMust successfully demonstrate collaborative and positive approach with team and customersMust demonstrate strong organization and attention to detail as well as strong understand of business management principalsMust successfully demonstrate ability to prioritize and perform efficientlyMust pose high level of confidence and transparency in sharing knowledge, advice to customers regarding their optionsMust possess and successfully demonstrate ability to adapt to new information or changes and creates processes and systems to improve workflows.Must be comfortable with ambiguous information and have confidence in handling and resolving conflictPhysical/Sensory Needs:May lift, carry, push, pull up to 50 lbs at a time frequently, using assistance as needed. Requires walking, climbing stairs/ladders, bending, crouching, crawling, pushing, pulling, lifting, carrying, using required safety measures. Uses keyboards, monitors, and computers, phones, copy machines and other business equipment as well as tools/machinery requiring vision, listening, mathematical aptitude also hand/eye coordination and finger hand dexterity as well as use of legs, feet, arms, hands, fingers in operating machinery. Must be able to work indoors and outdoors in varying weather conditions, remaining standing and active for up to 100% of work schedule at times.PId24fde273767-25660-37385101

Keywords: Curtis Lane Holdings LLC, High Point , Yard Technician, Professions , Kernersville, North Carolina