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Customer Service Representative

Company: Aston Carter
Location: High Point
Posted on: January 15, 2022

Job Description:

Description: - Enters referrals within allotted timeframe as established; meeting productivity and quality standards as established. - Communicates with referral sources, physician, or associated staff to ensure documentation is routed to appropriate physician for signature/completion. - Accurately enters referrals into appropriate system based on the type of referral obtained. - Works with local branch leadership to ensure appropriate inventory/services are provided. - Assists with other regional team functions, as necessary. - Communicates with patients their financial responsibility, collects payment and documents in patient record accordingly. - Follows company philosophies and procedures to ensure appropriate shipping method utilized for delivery of service. - Answers phone calls in a timely manner and assists caller. - Responsible for reviewing medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered. - Must be an expert at payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services. - Responsible for working with community referral sources to obtain compliant documentation in a timely manner to facilitate the referral process. - Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process. - Works with sales team to obtain necessary documentation to facilitate referral process as well as support referral source relationships. - Must be able to navigate through multiple online EMR systems to obtain applicable documentation. - Works with verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments. - Maintain patient confidentiality and function within the guidelines of HIPAA.

  • Must be willing to train onsite and earn the opportunity to work remotely


    About Aston Carter:

    At Aston Carter, we 're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
    Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients ' capabilities by seeking solvers and delivering solutions to address today 's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, High Point , Customer Service Representative, Sales , High Point, North Carolina

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