Customer Service Representative
Company: Aston Carter
Location: High Point
Posted on: January 15, 2022
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Job Description:
Description: - Enters referrals within allotted timeframe as
established; meeting productivity and quality standards as
established. - Communicates with referral sources, physician, or
associated staff to ensure documentation is routed to appropriate
physician for signature/completion. - Accurately enters referrals
into appropriate system based on the type of referral obtained. -
Works with local branch leadership to ensure appropriate
inventory/services are provided. - Assists with other regional team
functions, as necessary. - Communicates with patients their
financial responsibility, collects payment and documents in patient
record accordingly. - Follows company philosophies and procedures
to ensure appropriate shipping method utilized for delivery of
service. - Answers phone calls in a timely manner and assists
caller. - Responsible for reviewing medical records for non-sales
assisted referrals to ensure compliance standards are met prior to
a service being rendered. - Must be an expert at payer guidelines
and reading clinical documentation to determine qualification
status and compliance for all equipment and services. - Responsible
for working with community referral sources to obtain compliant
documentation in a timely manner to facilitate the referral
process. - Responsible for contacting patient when documentation
received does not meet payer guidelines to provide updates and
offer additional options to facilitate the referral process. -
Works with sales team to obtain necessary documentation to
facilitate referral process as well as support referral source
relationships. - Must be able to navigate through multiple online
EMR systems to obtain applicable documentation. - Works with
verification team to ensure all needs are met for both teams to
provide accurate information to the patient and ensure payments. -
Maintain patient confidentiality and function within the guidelines
of HIPAA.
About Aston Carter:
At Aston Carter, we 're dedicated to expanding career opportunities
for the skilled professionals who power our business. Our success
is driven by the talented, motivated people who join our team
across a range of positions - from recruiting, sales and delivery
to corporate roles. As part of our team, employees have the
opportunity for long-term career success, where hard work is
rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and
consulting firm, providing high-caliber talent and premium services
to more than 7,000 companies across North America. Spanning four
continents and more than 200 offices, we extend our clients '
capabilities by seeking solvers and delivering solutions to address
today 's workforce challenges. For organizations looking for
innovative solutions shaped by critical-thinking professionals,
visit Aston Carter is a company within Allegis Group, a global
leader in talent solutions.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
If you would like to request a reasonable accommodation, such as
the modification or adjustment of the job application process or
interviewing process due to a disability, please call 888-237-6835
or email for other accommodation options. However, if you have
questions about this position, please contact the Recruiter located
at the bottom of the job posting. The Recruiter is the sole point
of contact for questions about this position.
Keywords: Aston Carter, High Point , Customer Service Representative, Sales , High Point, North Carolina
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