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Customer Service Representative

Company: Elevate Textiles
Location: High Point
Posted on: January 16, 2022

Job Description:

Elevate Textiles is a leading global manufacturer of fabric and thread solutions focused on innovation, sustainability and quality craftsmanship.-- - The Elevate portfolio of brands includes American & Efird (A&E), Burlington, Cone Denim, G-- -termann and Safety Components.-- - Elevate Textiles is committed to delivering solutions that protect and enhance our lives through its global manufacturing platform that includes 35 facilities and approximately 15,000 employees.Elevate is looking for a Customer Service Representative to work as part of the Cone Denim division. To learn more about our products and the 128 year tradition of Cone Denim, visit http://conedenim.com Job Overview Our desired customer service representative (CSR) should be a friendly & helpful liaison between our customers and our internal teams which include management, sales, planning, manufacturing, quality, product development, credit, and logistics. They will be responsible for providing knowledgeable, detailed & accurate information that begins with inquiries for both sample & production delivery dates, and continues throughout the life cycle of an order. They should have a strong & efficient skill set built upon excellent verbal & computer-based communications, all of which are pertinent to a total package of customer care & customer satisfaction. They are expected to thrive in a positive team-based environment & be passionate about building strong internal & external relationships which will drive brand loyalty. This increased customer engagement will assist us in becoming our customer-- - -s vendor of choice, all while remaining focused on the bottom-line growth & sales of Cone Denim & Elevate Textiles.-- - Responsibilities and Duties : -- --- - Receive, edit and process incoming sample & production inquiries, quotes & orders, along with correspondence from customers & internal teams like sales, credit & logistics, in an accurate & timely manner.-- --- - Weekly review of Open Orders & Open Quotes reports for accuracy of prices, widths, wash lots, order notes, etc. as this information is used by our management team to guide our business.-- --- - Monitor and communicate delivery dates, order status, freight quotes & credit approval to both customer & sales team.-- --- - Contact and effectively communicate with customers, sales, planning, manufacturing, credit and logistics teams via phone, email & Teams environment.-- --- - Prepare weekly data reports using COGNOS, Excel, Word and other software tools for specific customer, sales & management status updates & analysis.-- --- - Provide Manufacturing Affidavits and Certificates of Origin as needed.-- --- - Establish new and maintain existing customer codes & records in both Coda & Porini environments.-- --- - Provide accurate and timely responses to customer requests.-- --- - Assist the Customer Service Manager with the settlement of any customer complaint.-- --- - Perform additional job-related duties and complete special projects as assigned.-- --- - Develop customer relationships to provide value added customer services, leading Cone Denim in becoming our customer-- - -s vendor of choice. Qualifications -- --- - Bachelor-- - -s Degree preferred or minimum 3+ years of customer facing experience required .-- --- - Demonstrates excellent verbal & written communication skills, along with being detail-oriented for tracking documentation of order processes.-- --- - Exhibits strong work ethic along with a courteous & professional attitude, while working in a customer service driven team environment.-- --- - Calm, positive & proactive time management with results driven, problem solving skills. -- --- - Self-motivated with organizational & analytical skills.-- --- - Initiates follow-up effectively in a high-volume environment with the ability to prioritize & multi-task.-- --- - Proficient with Microsoft Excel, Word, Outlook and other software tools.-- --- - Porini &/or other customer service platform experience a plus.-- --- - Bilingual (English & Spanish) preferred but not mandatory.Should you need assistance or reasonable accommodations in connection with the application or interview process, please contact Human Resources at 1-336-379-6220Elevate Textiles is an Equal Opportunity Employer: employees and candidates are treated without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.PandoLogic. Keywords: Customer Service Representative, Location: High Point, NC - 27264

Keywords: Elevate Textiles, High Point , Customer Service Representative, Sales , High Point, North Carolina

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