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Customer Care Sales Representative

Company: JOHNSON CONTROLS
Location: High Point
Posted on: November 10, 2018

Job Description:

Customer Care Sales Representative What you will do The primary role of the Customer Care/Sales Representative is to build excellent customer relationships, retain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy to support retention of planned service agreements, creating higher revenue per customer and ensure greater customer satisfaction. How you will do it Manage all retention activities within an assigned service agreement customer base. Responsible for retention, customer satisfaction and growth within the customer base. Deliver increased sales against an assigned quota. Act as a primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.) Interface effectively with district operations to deliver and improve service delivery. Act as customer advocate to resolve issues Determine customer needs and develop sales strategies to meet those objectives. Report progress and metrics to operation and corporate teams on a weekly and monthly basis. Utilize Salesforce as a tool for customer management to increase effectiveness and efficiencies Qualifications What we look for Required HS graduate or equivalent Two years of sales and or/customer service experience Highly motivated and success driven Excellent communication skills and ability to quickly qualify opportunities High degree of self-discipline Independent, creative thinker Ability to sell intangible services Preferred BA, BS or similar degree highly preferred Three plus years of sales and/or customer service experience with a similar product, service or industry Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit Job Sales & Marketing Primary LocationUS-NC-High Point Organization Bldg Technologies & Solutions Overtime Status-Exempt

Keywords: JOHNSON CONTROLS, High Point , Customer Care Sales Representative, Sales , High Point, North Carolina

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